Automation of input versus discipline of process
This is the real choice, and it depends on which problem you have. Missing information is an input problem and automation helps. Inconsistent process is a discipline problem, and automation simply records the inconsistency more thoroughly.
Team size each assumes
Both suit teams counted in single or low double digits. Structure-led tools scale more comfortably as headcount grows, because shared definitions matter more when more people share the pipeline. Capture-led tools are strongest where individuals carry their own accounts.
Breadth versus depth
Neither is a marketing platform or a telephony system, and both expect you to add those. Decide whether you want to assemble a stack around a core CRM, or to buy one product whose channels are already included, because that decision usually outlasts the CRM choice itself.
Implementation effort
Days rather than weeks in both cases. Spend the effort on definitions and on cleaning the contact list. If capture is doing the work, also plan an early review of what it captured, because unchecked automation compounds small errors quietly.
Channel coverage
Capture is generally strongest around email and calendar. If a meaningful share of your selling happens on calls and WhatsApp, ask precisely how each product records those, since an automatic history that omits the deciding conversation is more misleading than an obviously incomplete one.