This policy applies to all paid HelloGrowthCRM subscriptions purchased directly from our website at hellogrowthcrm.com or through our Razorpay (India), Stripe (international), and PayPal checkout flows.
Plain-English Summary
This summary is provided for convenience only. It does not replace or override the full policy below.
- Cancel any plan yourself, any time, from Settings → Billing — no phone call required.
- Monthly plans: you keep access to the end of the month you already paid for; partial months aren't refunded, but an accidental renewal reported within 7 days is refunded in full.
- Annual plans: full refund if you ask within 14 days of purchase or renewal; after that, the year runs out but won't renew.
- Consumable add-ons (AI credits, dialer minutes, SMS/WhatsApp credit) are non-refundable, but unused balances don't expire while your account is active.
- Refunds always go back to the original payment method; bank-side timing varies by provider.
- Talk to us before raising a chargeback — most billing concerns are resolved within one business day.
1. Free trial
New accounts may be eligible for a free trial. No payment method is charged during the trial. Your subscription starts only after you actively choose a paid plan and successfully complete checkout.
2. Monthly subscriptions
- You can cancel a monthly subscription at any time from Settings → Billing in the app.
- Your access continues until the end of the paid month already invoiced. We do not pro-rate or refund partial months for monthly plans.
- If your card is charged for a renewal you intended to cancel and you contact us within 7 days of that renewal, we will refund that single renewal in full.
3. Annual subscriptions
- You can cancel an annual subscription at any time from Settings → Billing.
- Within 14 days of the initial annual purchase or the most recent annual renewal, you may request a full refund by contacting sales@hellogrowthcrm.com.
- After the 14-day window, the annual term remains valid until its end date but will not auto-renew once cancelled. We do not pro-rate refunds for unused months on annual plans.
4. Add-ons and one-time purchases
AI credit top-ups, dialer minute packs, SMS / WhatsApp credit, and similar consumable add-ons are non-refundable once they have been added to your account, except where required by law. Unused balances do not expire as long as your account remains active.
5. Refunds for service failures
If HelloGrowthCRM experiences sustained downtime or service failure attributable to us and outside any maintenance window, you may be entitled to service credits or a pro-rata refund as described in our Service Level Summary.
6. How refunds are processed
- Razorpay (India): refunds are returned to the original payment method (UPI, card, net banking) within 5–7 business days. Razorpay's timelines apply for the bank-side leg of the refund.
- Stripe (international): refunds are returned to the original card within 5–10 business days, subject to your card issuer.
- PayPal: refunds appear in your PayPal balance immediately and post to the underlying funding source per PayPal's schedule.
- We do not refund to a different payment method or account than the one that originated the payment, except where the original method is no longer accessible and we have verified your identity.
7. Disputes and chargebacks
Please contact us before initiating a chargeback — most concerns are resolved within one business day. Where a chargeback is initiated without prior contact, we may suspend the affected account pending resolution to protect customer data.
8. How to request a refund
Email sales@hellogrowthcrm.com from the email address registered on your account. Include your workspace name and the invoice number. We acknowledge within 24 hours and complete eligible refunds within 7 business days of approval.
Key terms explained
Billing language, in plain terms:
- Billing cycle: the period each invoice covers — a month for monthly plans, a year for annual plans — starting from your purchase or renewal date.
- Renewal: the automatic start of the next billing cycle. Cancelling stops future renewals; it does not end the cycle already paid for.
- Pro-rata (pro-rated) refund: a partial refund proportional to unused time. This policy does not pro-rate monthly or annual plans, except for service failures covered by the Service Level Summary.
- Consumable add-on: a usage balance you buy and draw down — AI credits, dialer minutes, SMS/WhatsApp credit — as opposed to a subscription that renews.
- Chargeback: a payment reversal you request from your bank or card issuer rather than from us. Chargebacks take weeks and can lead to account suspension while disputed, which is why contacting us first is faster for everyone.
- Service credit: a credit against future invoices, the usual remedy where a contractual uptime commitment applies.
Related pages
Subscription terms, including how plans work generally, are in the Terms of Service. Availability expectations and service credits are described in the Service Level Summary. Current plans and inclusions are on the pricing page.
9. Changes to this policy
We may update this policy from time to time. We will update the "Last updated" date and, for material changes, notify active subscribers by email or in-app notification.