Terms of Service

1. Acceptance of Terms

These Terms of Service govern access to and use of HelloGrowthCRM and related services provided by Soor LLC ("Soor LLC," "we," "us," or "our"). By accessing the website, creating an account, using the CRM platform, or purchasing related services, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

2. The Service

HelloGrowthCRM is a sales and revenue operations platform that may include account and contact management, pipeline tracking, reporting, communication tools, automation, AI-assisted workflows, integrations, and optional managed services. Specific features depend on the plan, configuration, and services purchased. We may update or improve the Service over time, including adding, changing, or retiring features.

3. Accounts and Access

You must provide accurate, current, and complete account information and keep that information updated. Each user must use their own credentials unless we expressly approve another access model in writing. You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account. You must promptly notify us of unauthorized access, credential compromise, or suspected misuse.

4. Customer Responsibilities

You are responsible for:

• Using the Service in compliance with applicable law
• Configuring user access, permissions, and operational workflows appropriately for your team
• Ensuring that data you upload or process through the Service is lawfully collected and used
• Maintaining backups or exports you consider necessary for your own business continuity requirements
• Reviewing AI-assisted outputs before using them in customer-facing, contractual, or business-critical contexts

5. Acceptable Use

You may not use the Service to:

• Violate law, regulation, sanctions, or third-party rights
• Transmit malware, phishing content, spam, or fraudulent communications
• Probe, scan, reverse engineer, or attempt unauthorized access to the Service or related systems
• Interfere with the integrity, performance, or availability of the Service
• Upload unlawful, infringing, abusive, or misleading content
• Use the Service in a way that creates security risk or operational harm for us, our customers, or third parties

We may investigate violations and suspend or restrict access where necessary to protect the Service, our customers, or third parties.

6. Subscription, Fees, and Billing

Paid plans are billed in advance on a monthly or annual basis unless otherwise agreed in writing. You agree to pay all applicable fees, taxes, and charges associated with your subscription or services purchased. Except where required by law or expressly stated otherwise in a written agreement, fees are non-refundable. We may update pricing for future renewal terms with reasonable prior notice.

7. Trials, Betas, and Early Access Features

We may offer trial environments, preview capabilities, beta features, or experimental AI functionality. These offerings may be modified, limited, or withdrawn at any time and may be subject to additional restrictions. They may not be as reliable or fully supported as generally available features.

8. Customer Data

As between the parties, you retain ownership of the data, records, files, and other information you submit to the Service ("Customer Data"). You grant us the rights necessary to host, process, transmit, back up, secure, and otherwise provide the Service. We do not acquire ownership of Customer Data through these Terms.

You are responsible for the legality, quality, accuracy, and appropriateness of Customer Data and for ensuring you have the rights and permissions necessary to use that data with the Service.

9. AI-Assisted Features

Certain features may use AI or automation to assist with summaries, suggestions, ranking, forecasting, generation, or workflow support. AI-assisted outputs may be probabilistic and should be reviewed by your team before being relied on for legal, financial, compliance, security, or customer-facing decisions. You remain responsible for reviewing outputs and for your use of them.

10. Intellectual Property

The Service, including its software, design, visual elements, documentation, content, trademarks, and underlying technology, is owned by Soor LLC or its licensors and is protected by applicable intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes.

You may not:

• Copy, distribute, sell, sublicense, or commercially exploit the Service except as expressly allowed
• Reverse engineer, decompile, or attempt to derive source code except where prohibited by law
• Remove or alter proprietary notices, branding, or attribution

11. Confidentiality

Each party may receive confidential information from the other in connection with the Service. Each party agrees to use the other party’s confidential information only for the purpose of performing or receiving the Service and to protect that information using reasonable safeguards. This obligation does not apply to information that is publicly available, independently developed without use of the confidential information, or lawfully received from another source without confidentiality restrictions.

12. Availability, Security, and Support

We maintain operational, technical, and administrative safeguards designed to protect the Service and support availability, security, and resilience. Our Trust Center describes current practices such as encryption, access controls, subprocessor oversight, monitoring, backups, and incident response. You acknowledge that no hosted service can be guaranteed to be uninterrupted or error-free at all times.

13. Third-Party Services

The Service may interoperate with third-party providers such as cloud infrastructure, payment processors, messaging services, analytics tools, scheduling tools, or AI providers. Your use of those third-party services may be subject to their separate terms and policies. We are not responsible for third-party products or services that we do not control.

14. Suspension and Termination

We may suspend or limit access to the Service if we reasonably believe it is necessary to address a security risk, legal issue, payment failure, excessive abuse, or material breach of these Terms. You may stop using the Service at any time. Upon termination, your right to access the Service ends, but provisions that should reasonably survive termination will remain in effect, including provisions relating to payment obligations, confidentiality, intellectual property, disclaimers, and limitations of liability.

15. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW. SOOR LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE IN EVERY INSTANCE.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOOR LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will update the "Last updated" date on this page and may provide additional notice where appropriate. Your continued use of the Service after the updated Terms take effect constitutes acceptance of the revised Terms.

18. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law rules. Unless otherwise required by applicable law or agreed in writing, disputes arising out of these Terms will be resolved in the courts located in Delaware.

19. Contact Information

If you have questions about these Terms, contact us:

• Soor LLC
• 16192 Coastal Hwy, Lewes, DE 19958, USA
• Email: sales@hellogrowthcrm.com
• Phone: +1 (607) 318-2126