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Terms of Service

Last updated: April 14, 2026

These terms explain how you may use HelloGrowthCRM. They cover accounts, billing, acceptable use, and data. They also describe AI features, legal limits, and how to reach us.

1. Acceptance of Terms

These Terms of Service govern access to HelloGrowthCRM and related services from Soor LLC (“Soor LLC,” “we,” “us,” or “our”). The HelloGrowthCRM entity you contract with is determined by your billing country: customers in India contract with Meru Technosoft Pvt. Ltd. under Indian law, and customers in the United States, Canada, and elsewhere contract with Soor LLC under the law of the State of Delaware, United States.

By using the website, creating an account, using the CRM, or buying services, you agree to these Terms. If you accept on behalf of a company or other entity, you confirm you have authority to bind that entity.

2. The Service

HelloGrowthCRM is a sales and revenue operations platform. It may include contact and account management, pipeline tracking, reports, messaging, automation, AI-assisted workflows, integrations, and optional managed services.

What you can use depends on your plan, setup, and purchased services.

We may update or change features over time, including adding, modifying, or retiring functionality.

3. Accounts and Access

You must provide accurate, current, and complete account information. You must keep that information up to date.

Each user should use their own login unless we approve another model in writing.

You must keep credentials secure. You are responsible for activity under your account.

Notify us promptly if you see unauthorized access, a suspected leak of credentials, or misuse.

4. Customer Responsibilities

You are responsible for:

  • Using the Service in line with applicable law.
  • Setting user access, permissions, and workflows in a way that fits your team.
  • Making sure data you upload or process is collected and used lawfully.
  • Keeping backups or exports you need for your own business continuity.
  • Reviewing AI-assisted output before you rely on it for customer-facing, contractual, or high-stakes decisions.

5. Acceptable Use

You may not use the Service to:

  • Break laws, regulations, sanctions, or others’ rights.
  • Send malware, phishing, spam, or fraud.
  • Probe, scan, reverse engineer, or try to access systems without permission.
  • Hurt the stability, performance, or availability of the Service.
  • Upload unlawful, infringing, abusive, or misleading content.
  • Use the Service in a way that puts us, other customers, or third parties at serious risk.

We may investigate misuse and suspend or limit access when needed to protect the Service, customers, or others.

6. Subscription, Fees, and Billing

Paid plans are billed in advance each month or year unless we agree otherwise in writing.

You agree to pay all fees, taxes, and charges for your subscription or purchased services.

Unless the law or a written agreement says otherwise, fees are not refundable.

We may change prices for future renewal periods with reasonable advance notice.

7. Trials, Betas, and Early Access Features

We may offer trials, previews, betas, or experimental AI features.

These may change, have limits, or end at any time. They may not be as stable or fully supported as standard features.

8. Customer Data

You keep ownership of data, records, files, and other information you submit to the Service (“Customer Data”). You grant us the rights we need to host, process, send, back up, secure, and run the Service. We do not take ownership of Customer Data under these Terms.

You are responsible for the legality, quality, and accuracy of Customer Data. You must have the rights and permissions needed to use that data with the Service.

9. AI-Assisted Features

Some features use AI or automation for summaries, suggestions, ranking, forecasts, drafting, or workflows.

Outputs can be imperfect. Your team should review them before legal, financial, compliance, security, or customer-facing use.

You remain responsible for reviewing outputs and for how you use them.

10. Intellectual Property

The Service—including software, design, visuals, docs, content, trademarks, and underlying technology—is owned by Soor LLC or its licensors and is protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes, subject to these Terms.

You may not:

  • Copy, sell, sublicense, or exploit the Service except where allowed.
  • Reverse engineer or try to get source code except where the law forbids that restriction.
  • Remove or change proprietary notices, branding, or credits.

11. Confidentiality

Each side may receive confidential information from the other in connection with the Service.

Each side may use that information only to give or receive the Service and must protect it with reasonable care.

This duty does not apply to information that is public, developed without using the other side’s confidential information, or received lawfully from another source without confidentiality limits.

12. Availability, Security, and Support

We use operational and technical safeguards intended to support availability, security, and resilience.

Our Trust Center describes practices such as encryption, access controls, subprocessors, monitoring, backups, and incidents.

No hosted service is guaranteed to run without interruption or error at all times.

13. Third-Party Services

The Service may connect to third parties such as cloud hosts, payment processors, messaging, analytics, scheduling, or AI providers.

Those services may have their own terms and policies. We are not responsible for third-party products we do not control.

14. Suspension and Termination

We may suspend or limit the Service if we reasonably need to address security, legal issues, failed payments, serious abuse, or a material breach of these Terms.

You may stop using the Service at any time.

When access ends, your right to use the Service ends. Provisions that should survive—such as payment, confidentiality, intellectual property, disclaimers, and liability limits—stay in effect where allowed.

15. Disclaimers

Except where required by law, we provide the Service without warranties. The full legal wording follows.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW. SOOR LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE IN EVERY INSTANCE.

16. Limitation of Liability

Our liability is limited as stated below. This does not limit liability where the law does not allow that limit.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOOR LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Changes to These Terms

We may update these Terms from time to time.

If we make a material change, we will update the “Last updated” date and may give notice where appropriate.

Continued use after the new Terms apply means you accept the revised Terms.

18. Governing Law

These Terms are governed by the State of Delaware, United States, without regard to conflict-of-law rules.

Unless the law or a written agreement requires otherwise, disputes will be handled exclusively in the state and federal courts located in New Castle County, Delaware.

19. Contact Information

For questions about these Terms, contact the entity you contract with:

For data-rights requests, see Privacy rights (GDPR & CCPA). For a Master Service Agreement, see the Master Service Agreement.