Who in Nepal genuinely needs a CRM, and who does not
It is worth being direct. If you run a shop with walk-in customers and a handful of enquiries a month, a CRM will not earn its cost, and a diary works. The point where software starts paying is narrower than most vendors admit: more than one person selling, or more open conversations than one memory can hold.
The businesses that feel the difference fastest in Nepal are trekking and travel agencies working a season of enquiries, education consultancies handling long application cycles, import and trading houses with repeat buyers, and institutes that advertise and then need to call everyone who responded.
