Kupe is an Indian cloud telephony provider built for SMB sales and support teams. The HelloGrowthCRM Kupe integration connects your Kupe number directly to the CRM — so reps click to call from any lead record, calls are recorded automatically, and every conversation is logged without manual entry.
For teams already on Kupe, the integration eliminates the need to switch between the Kupe dialer and CRM. Click a number in HelloGrowthCRM, the call connects through Kupe, and when it ends the duration, outcome, and recording URL are stored against the lead record automatically.
Inbound calls routed through Kupe are matched to CRM records by caller ID. When a known contact calls, the rep sees their full CRM history — past calls, deals, WhatsApp messages, and notes — before answering. Unknown numbers create a new lead automatically.
Call routing rules configured in Kupe work alongside HelloGrowthCRM assignment rules. After-hours calls go to voicemail and create a follow-up task. Calls during business hours route to the assigned rep. Overflow routes to an available team member based on CRM availability status.
For sales managers, the Kupe-HelloGrowthCRM integration provides full call activity visibility: calls made per rep, average call duration, call-to-demo conversion rate, and recordings for coaching. All data lives in the CRM without a separate telephony dashboard.
NASSCOM Member. SOC 2 Type II certified. Rs 899/user/month includes the Kupe integration — no additional platform fee.
