SMS Marketing Software That Reaches Every Phone

SMS reaches a phone even without WhatsApp or data, and it still has very high open rates, which makes it reliable for the messages that cannot be missed — reminders, updates and timely offers. SMS marketing software sends those to your contacts and tracks whether they landed. HelloGrowthCRM provides SMS as part of the CRM, so you message opted-in segments built from your customer data, every text logs to the record, and SMS works alongside WhatsApp and email rather than in a separate tool.

The value is in sending the right message to the right segment, not the most messages. You build segments by value, status, source or behaviour and send to people who opted in, with consent on the record and opt-outs honoured automatically. Blasting purchased lists is both ineffective and, in India, against the rules — targeted and consent-respecting SMS is what actually works.

WhatsApp is richer and preferred for conversations; SMS is the reliable reach that works on any phone and a strong fallback when WhatsApp and email go unanswered. In HelloGrowthCRM you choose the channel per message or let a follow-up sequence use whichever gets through, all from one contact record — not two disconnected tools you have to reconcile.

SMS in India runs under TRAI's DLT framework — registered sender IDs and templates, and respect for DND and consent. The CRM keeps consent and source on each record and works with approved templates, so the compliant path and the effective path are the same: message people who expect to hear from you. This is general information, not legal advice; confirm your DLT registration before running campaigns.

Delivery reporting shows sent, delivered and replies, so you know whether a campaign actually reached people rather than guessing. Combined with the follow-up it drives, that closes the loop from send to response on the same record. For the broader numbers see sales analytics software.

Start free. The Free Forever plan covers SMS basics with no credit card; the paid plan is $12/user/mo billed monthly (₹899/user/mo + 18% GST in India), with campaigns, automation, the dialer and WhatsApp included (SMS carrier charges apply per message). See the pricing page or the comparison hub.