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For teams who already know what they are chasing

Built-in Dialer for Car Dealerships: Work the Enquiry List Without Losing the Record

The telecalling desk at a dealership works a list nobody trusts: yesterday's portal enquiries, the numbers from the walk-in register, the test drive no-shows from the weekend. The caller has a spreadsheet on one screen and a handset in the other hand, and the outcome of each call is a colour on a cell. By Thursday nobody can say who was called, who asked to be rung after their loan came through, or which enquiry has now been called twice by two people.

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Calls that leave no trace on the enquiry

Car buying runs on callbacks. A customer says to ring back after the festive offer is announced, after the loan is sanctioned, after they have shown the exchange car to their brother-in-law. Those promises live in a notebook or a consultant's memory, and they are the single most common thing a showroom drops. The enquiry stays open, nobody rings, and the customer books elsewhere without ever saying no.

The reporting is just as loose. Ask how many enquiries the desk called yesterday and you will get three different numbers, none of them checkable, and no way to tell whether the problem is that too few calls were made or that the calls went to the wrong list.

One click from the enquiry, one outcome after it

Calls start from the enquiry record, so the model asked about, the last WhatsApp exchange, the quote sent and the exchange valuation are already on screen when the customer answers. Every call closes with an outcome code the floor recognises, such as test drive booked, waiting on loan sanction, wants a delivery date or bought elsewhere, and a dated next action, which is how a callback promise becomes a task instead of a memory.

Call lists are built from filters: yesterday's no-shows, quotes older than five days, enquiries untouched for a month. The manager sees calls, connects and outcomes per consultant without asking anyone.

More on the capability itself: Built-in Dialer. More on this industry: CRM for auto dealerships.

The two o'clock no-show list

Three of yesterday's booked test drives did not turn up.

  1. 1The list builds itself from the pipeline stage, so nobody compiles it by hand.
  2. 2Each call opens on the record showing the variant booked and the slot missed.
  3. 3Two reschedule on the call; the third asks to be rung after Saturday, which becomes a dated task.
  4. 4Every outcome is on the enquiry, so the consultant handling the walk-in next week knows what happened.

₹899/user/month + GST on annual billing covers everything on this page. There is no per-user minimum, no setup fee and no implementation SKU, and the Free Forever plan carries one user and 200 leads with no card.

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