The full page that ran as a house advertisement
A booking is confirmed three weeks ahead for a full page in a special issue. The material deadline is a Friday. One reminder email goes to the agency planner ten days before, and it is read, noted and forgotten in a week full of other deadlines.
On Friday evening no artwork has arrived. The page runs as a house advertisement. The advertiser disputes the invoice, the agency blames the client, and a booking that was already won turns into a credit note and an awkward conversation about next year.
