Three shifts and one handset
Most properties run direct enquiries through a single WhatsApp account logged in on a device at the desk. It works until it matters. The night shift answers a question and the morning shift has no idea it happened. The sales manager who needed the wedding enquiry never sees it, because it scrolled past behind six airport pickups. When the receptionist who handled a thread takes a day off, the conversation is unreachable.
The handover is where the revenue goes. A banquet enquiry arriving on the same number as a housekeeping request has to reach the sales desk within minutes, with what the guest already said intact. Retyping it into an email, or forwarding a screenshot, loses the date, the pax and the tone of the request. And nobody can answer the simplest question of all, which is how long an enquiry waited before any human replied to it.
Assignment, context and a record behind every chat
Every conversation on the property number opens in one inbox with a named owner. Reservations keeps room enquiries, the sales desk is assigned banquet and corporate threads, and an open conversation is visibly in progress so two people never reply at once. Each chat links to the guest or enquiry record, so whoever picks it up already sees the last stay, the open deal and the rate quoted. Auto-assignment runs on rules, round-robin or existing ownership. Response times are tracked per conversation, which turns we reply quickly into a number the revenue manager can actually see.
More on the capability itself: Shared Team Inbox. More on this industry: CRM for hotels.
A banquet enquiry that arrives at eleven at night
A guest messages the property number asking about a hall for two hundred people in December.
- 1The night duty manager sees it in the shared inbox and acknowledges it without quoting a rate.
- 2The conversation is assigned to the banquet desk and tagged as an event enquiry.
- 3A deal is created from the thread with the date and guest count captured from what was written.
- 4The sales manager opens at nine with the full chat and the record, and asks nothing twice.
Priced at ₹899/user/month + GST on annual billing, or ₹1,099/user/month + GST month to month, with no seat minimum. A free plan with one user and 200 leads runs indefinitely, so the trial is the product rather than a countdown.
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Run it once, with real records
The fastest way to judge this is to put twenty of your own records through it. Start on the free plan and decide afterwards.