Salesmate is a good CRM; the question is whose selling it was built around
Salesmate comes out of the US SMB sales world: inside-sales teams working email and phone from a desk, with a tidy pipeline and sequences to match. Within that world it is a genuinely solid product, and if that describes your team, it belongs on your shortlist. The searches for a Salesmate alternative mostly come from teams whose day looks different: the buyer replies on WhatsApp at 9 pm, the rep is standing in a customer's shop with a phone, the invoice needs a GST number, and the budget is set in rupees. None of that makes either product bad. It makes the fit question specific.
The channel test
Open your five biggest open deals and look at where the real negotiation happened. If it is email threads, a US-style CRM serves you fine. If it is WhatsApp messages and call logs scattered across personal phones, you need those channels inside the CRM, natively, so the system can see, record, and automate the conversations that actually close deals.
