Switch from Interakt to HelloGrowthCRM

Interakt built something specific and built it well. It is aimed squarely at businesses selling online, and the commerce features show it: product catalogue messages, order confirmations, shipping updates, abandoned cart recovery, tight Shopify integration. Add a shared inbox with unlimited agents on the paid plans and you have a support desk that scales without a per-seat penalty. The company has since layered on a Sales CRM at ₹2,499 a month for five agents and separate WhatsApp AI Agents, which shows they understand customers want more than a chat window. If your revenue comes from order volume rather than negotiated deals, that stack is a reasonable place to stay, and switching away from it would cost you more than it saved.

The mismatch appears when the sale is a considered one. Selling machinery, property, education, financial products or B2B services does not look like ecommerce. Nobody abandons a cart. Someone enquires, a rep phones them, a quotation goes out, three follow-up calls happen over a fortnight, and the deal either closes or quietly dies. That process needs a dialer, call recordings, scoring to decide who to ring first, a quote document and eventually a GST invoice. A messaging platform with a CRM tab handles the conversation part of that and hands the rest to other software, which is where deals slip between the gaps. The rep ends up keeping the real state of the deal in a notebook, and the manager finds out about a lost customer a week late.

Cost is worth working through carefully because Interakt splits into modules. The Starter tier is free but limited to a single channel with owner-level roles only. Growth is $55 a month and Advanced $69, both plus taxes and both quoted in dollars, so the rupee figure moves. The Sales CRM Starter is a separate ₹2,499 a month for five agents with additional agents at ₹499, and WhatsApp AI Agents is another ₹2,499. Stack two or three of those and the monthly total climbs. HelloGrowthCRM is ₹899 per user per month in rupees with the CRM, calling, scoring, quoting and invoicing in one price, plus a free forever plan. Work it out against the modules you genuinely use, not the entry price of either product.

What arrives with the switch is the sales machinery itself. The auto-dialer with call recording lets a rep work a scored call list without touching a keypad, and AI call summaries turn a long conversation into two readable lines for a manager. AI lead scoring ranks enquiries so the best ones get attention first. Email sequences and SMS reach buyers who ignore WhatsApp. IndiaMART and JustDial capture pulls marketplace enquiries directly into the pipeline alongside web forms, which matters a great deal for Indian B2B. The quote builder and GST invoicing close the loop. Mobile apps on iOS and Android keep field teams updated, and if you want help running it, the managed Growth Engine service exists.

So the decision is really about what kind of sale you make. Order-driven ecommerce with heavy support volume points at Interakt, and that is a sincere recommendation rather than a polite one. Relationship-driven selling where a human has to call, qualify and negotiate points at a sales CRM with messaging built in. If you are unsure, the cheap experiment is to run both briefly: export your Interakt contacts, load them into the free HelloGrowthCRM plan, and put a fortnight of live enquiries through the pipeline. Watch whether follow-ups start happening on time. That single measurement usually decides it faster than any comparison table, and it costs you nothing but the time to import a CSV file.