Four reasons sales teams choose HelloGrowthCRM over ServiceTitan.
ServiceTitan is quote-based. You book a demo to learn the number. HelloGrowthCRM is $12 per user monthly, $10 annual, with a free forever plan. Sign up and check it yourself.
ServiceTitan is reported to require a twelve-month minimum contract with no month-to-month option. HelloGrowthCRM bills monthly and you can stop. Nothing about the sales process forces a year-long decision.
The dialer, call recording and AI call summaries are part of the $12 seat. ServiceTitan's phone product is reported to be a separately priced add-on on top of the base subscription.
Reported ServiceTitan onboarding fees start around five thousand dollars and rollouts commonly run months. HelloGrowthCRM is a CSV import, a pipeline and a phone number. You are working the same day.
| Feature | HelloGrowthCRM | ServiceTitan |
|---|---|---|
| Entry price | $12/user/month monthly, $10/user/month annual | Quote-based, no public pricing; reported at roughly $245 to $500 per technician per month by tier |
| Free plan | Free forever plan, sign up without a call | None; demo and sales conversation required |
| Contract terms | Monthly, no annual contract required | Reported twelve-month minimum, no month-to-month option |
| Onboarding cost and time | No fee, about 15 minutes to set up | Reported one-time implementation fees from about $5,000, commonly six months or more |
| Sales pipeline with AI lead scoring | Built in on every plan | Strong call booking and CRM records; lead scoring is not a standard feature |
| Built-in dialer, recording and AI call summaries | Included with every seat | Phone product reported as a separately priced add-on |
| Technician dispatch board and crew scheduling | Not offered - keep ServiceTitan for this | Yes, full dispatch board and capacity planning |
| GPS and fleet tracking | Not offered | Yes, fleet and vehicle tracking available |
| Timesheets, payroll and job costing | Not offered | Yes, timesheets, payroll and job costing |
| Pricebook, inventory and purchase orders | Not offered | Yes, pricebook, inventory and purchasing |
In ServiceTitan, click Reports in the navigation bar, open the Customer List report, set the filters and date range, then click Run Report. Click Export above the results and choose Export to XLSX.
Stay in Reports and do the same for your estimate and invoice reports, exporting each to XLSX. Save each file as CSV in Excel or Sheets so the import mapper reads them cleanly.
Import customers into HelloGrowthCRM first, then estimates. Map estimate status onto pipeline stages so open work sits where your team will actually chase it, and check phone numbers survived the export.
Before you change anything else, find your ServiceTitan renewal date in your agreement. Keep dispatch, pricebook and job costing running there and use HelloGrowthCRM only for lead capture, calling and quote follow-up until you are sure.
ServiceTitan is an enterprise field service platform. Dispatch boards, capacity planning, pricebooks, inventory, payroll, job costing, fleet tracking. For a contractor running twenty trucks with a call centre behind them, that machinery earns its keep. The commercial model matches the product. There is no public price list, you book a demo, and third-party reports put the number at roughly $245 to $500 per technician per month depending on tier, with marketing and phone add-ons priced separately on top. Implementation is reported to start around five thousand dollars and to run for months. A twelve-month minimum contract is reported as standard, with no month-to-month option. None of that is unreasonable for a business using the whole platform. It is punishing for a business that is not.
The mismatch shows up most often in companies that bought ahead of where they were. Someone sold you the platform you would need at forty technicians while you were at eight. Two years later the dispatch board is half used, the pricebook was never finished, and the honest description of the account is a very expensive customer database with estimates attached. Meanwhile the thing actually costing you money is not in the platform at all: missed calls, enquiries that sat overnight, and estimates sent a fortnight ago with no follow-up. That is a sales problem, and it is the only problem HelloGrowthCRM sets out to solve. The second pattern is a company that uses ServiceTitan properly in the field but has nothing organised in front of it, so the office team works leads out of an inbox, a notepad and a shared calendar.
What you get for $12 per user per month, or $10 on annual, is a lead and pipeline system with a dialer built into it. Calls go out from the record in the browser or the mobile app, they record, and an AI summary of the conversation lands on the contact so the next person to call knows what was said. AI lead scoring sorts the enquiries worth ringing first. Email sequences, SMS and WhatsApp chase quotes on a timetable you set once. Web forms feed the pipeline directly. A quote builder and invoicing sit in the same place, so a lead can go from form fill to paid without leaving the tool. Reporting dashboards show enquiry to quote to won, which most contractors cannot pull easily today.
Now the part that decides this for you. HelloGrowthCRM is a sales CRM and it is not a field service platform. There is no technician dispatch board. There is no crew scheduling calendar, no GPS or fleet tracking, no timesheets, no pricebook, no parts and materials inventory, and no job costing. ServiceTitan has all of it and it works. If your operations team lives on the dispatch board, if you cost every job against materials and labour, if payroll runs off timesheets in the platform, do not migrate. You would trade working infrastructure for a pipeline you could have bought alongside for the price of a couple of lunches per seat.
The two-tool version is straightforward and low risk. Sales and call handling staff get HelloGrowthCRM seats. Enquiries land there, get called back fast, get quoted and get chased automatically. Accepted work is created in ServiceTitan and the field side carries on unchanged. Export what you need with Reports, run the report, then Export to XLSX and convert to CSV before importing. Because there is a free forever plan and monthly billing, you can test the front end without touching your ServiceTitan agreement, and you should check your renewal date before making any bigger decision. Setup takes about fifteen minutes, and if you would rather not build the follow-up sequences yourself, the optional Growth Engine service does that part for you.
If you dispatch technicians, manage a pricebook and cost jobs, keep ServiceTitan. HelloGrowthCRM does none of that. But if you signed a year for a platform you use as a customer list, or you just want cheap sales seats in front of it, $12 per user with a free plan and no contract is an easy test.
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