One pipeline for tender enquiries, site-survey quotes and annual maintenance contract renewals across your UAE facility management business. Your CAFM keeps running the work. HelloGrowthCRM runs the selling in front of it.
Quick answer
Chasing AMC renewals before contracts quietly lapse
Tracking tender and RFP bids through to award
Booking and following up site survey visits
Managing WhatsApp enquiries from building managers centrally
Following up quotes for hard and soft services
Reporting win rates by service line and emirate
Why this page exists
Facility management in the UAE runs on contracts, not one-off jobs. A hard FM package covering HVAC, electrical, plumbing, lifts and fire systems sits alongside soft FM work like cleaning, waste, pest control, security and landscaping. Most of it is sold as an annual maintenance contract that has to be won, serviced and then won again twelve months later. The selling happens in the gaps. A building manager messages your operations lead on WhatsApp, a site survey is booked, a quote goes out as a PDF, and then nothing happens until someone remembers. HelloGrowthCRM sits in front of your delivery systems and holds that commercial side together. Enquiries from your website, phone lines and WhatsApp land in one pipeline. Quotes are tracked. Renewal reminders fire before the contract lapses. Setup takes about 15 minutes.
Be clear about what this is. HelloGrowthCRM is a sales and follow-up CRM. It is not a CAFM system. It does not raise work orders, schedule planned maintenance visits, roster technicians, track assets or hold your SLA response clocks. If you already run CAFM or maintenance-scheduling software, keep it. That is where the delivery work belongs. HelloGrowthCRM handles the commercial pipeline that sits in front of it: inbound enquiries, site survey bookings, tender and quote follow-up, contract negotiation, and AMC renewal chasing. The two jobs are genuinely different. Most UAE FM companies have decent delivery software and nothing at all on the sales side, so enquiries sit unread in a shared inbox and renewals get remembered a month late. Link the two with a native connector, Zapier or the API when a won contract needs to become scheduled work.
Common search intent
Enquiries arrive on WhatsApp at ten at night from a building manager whose chiller has failed. They land on one person's phone, nobody else can see them, and the thread goes quiet.
A surveyor visits the site, scopes the hard and soft services, and the quote takes a week to leave the office because it is assembled by hand in a spreadsheet every single time.
Annual maintenance contracts lapse quietly. Nobody was chasing the renewal ninety days out, so the building goes to tender and you compete again for work you already held.
Tender and RFP deadlines from owners associations and management companies sit in an inbox. There is no shared view of what is due, who owns it, or what stage each bid has reached.
Your CAFM knows everything about jobs already won and nothing about the pipeline. Sales conversations live in phones, notebooks and email threads that leave when the salesperson does.
Quotes go out and are never followed up. The prospect compared three FM providers, chose whoever called back first, and you never found out why the contract went somewhere else.
In the UAE, the first contact from a building manager, an owners association committee member or a procurement officer is usually a WhatsApp message, not a form submission. That message often goes to a personal number. HelloGrowthCRM gives you a shared two-way WhatsApp inbox instead. Every enquiry becomes a lead with an owner, a stage and a next action. Colleagues can pick up a thread when the account manager is on site. Conversations stay with the company when staff change. You can reply in English or Arabic, send a quote from the same thread, and set a reminder so the follow-up actually happens. Calls made from the built-in dialer are recorded and summarised, so the context of a site visit call is not lost.
Why UAE teams choose this
See how email, SMS, tasks, and billing fit your workflow in one demo.
Point your website forms, phone numbers and WhatsApp business number at HelloGrowthCRM. New enquiries from a building manager or a tender alert arrive as leads with a source, an owner and a first response due.
Set stages that match how FM work is actually won: enquiry, site survey booked, scope agreed, quote sent, negotiation, awarded. Each deal carries the service mix, the site and the contract value you expect.
Quotes get a follow-up sequence instead of a mental note. Emails, SMS and WhatsApp reminders go out on a schedule you set, and AI lead scoring pushes the enquiries most likely to close to the top.
Record the AMC end date when you win the contract. Reminder sequences start well ahead of expiry so your account manager opens the renewal conversation before the client starts collecting competing quotes.
Pricing
HelloGrowthCRM costs about AED 45 per user per month, roughly US$12, or US$10 per user per month on annual billing. There is a free forever plan, so a two-person business development team can run their AMC pipeline without paying anything. Setup takes about 15 minutes. Add the optional managed RevOps service, Growth Engine, if you want help building the pipeline stages and follow-up sequences rather than doing it yourself.
CRM for facility management
The general facility management CRM overview, covering pipeline, quotes and renewal follow-up for FM providers in any market.
ExploreCRM for the UAE
How HelloGrowthCRM is set up for UAE businesses, including AED pricing, Arabic content and WhatsApp as a primary sales channel.
ExploreWhatsApp CRM
A shared two-way WhatsApp inbox so enquiries from building managers stop landing on personal phones and going unanswered.
ExploreFollow-up sequences
Automated email, SMS and reminder sequences for quotes that have gone quiet and AMC renewals coming up for expiry.
ExploreCRM for property management
For FM companies that also manage buildings, or that sell into property management firms and owners associations.
ExploreUAE pricing
Plans in AED, including the free forever plan and what the optional managed RevOps service covers.
ExploreStart on the free forever plan and connect your WhatsApp number, web forms and phone lines. Build your bid stages, load your live quotes and set renewal reminders on every AMC you hold. Setup takes about 15 minutes, and paid plans start at roughly AED 45 per user per month.
HelloGrowthCRM ships 12 AI agents across 3 autonomy levels — from fully autonomous voice calling to assistive smart compose. Every AI action is logged and reversible.
WhatsApp Enquiry Capture
Every WhatsApp message from a facility management enquiry lands on the lead record, so late-night questions are not lost in a personal phone.
Voice Agent for Quote Follow-Up
AI calls prospects a day after the proposal goes out, answers the obvious questions, and books the next step so nobody has to chase manually.
Renewal and Follow-Up Sequences
Trigger WhatsApp, SMS, and email reminders on a schedule you set once, so renewals and open quotes get chased without anyone tracking dates by hand.
AI Lead Scoring
Rank incoming facility management enquiries by value, source, and response speed so the team works the best ones first.
All AI features included on every paid plan. No add-ons.