How to track email opens and clicks in HelloGrowthCRM
Track who opened your emails and which links they clicked. Pixel and link tracking, GDPR-compliant.
What this guide helps you do
Follow this article when you want a focused, step-by-step path to complete the task without digging through menus.
Need a broader overview first?
Go back to the Email section to browse more guides, compare related tasks, and choose a better starting point.
View all Email guidesEmail tracking tells you who's engaging with your outreach so you prioritize follow-ups.
How to use this guide
Read the intro to confirm this is the right workflow, complete the steps in order, then review the common issues and related articles if your setup behaves differently from the standard path.
What you'll need
- •Email inbox connected
- •5 minutes
- 1
Enable tracking globally
Settings → Email → Tracking. On by default for trial.
- 2
Per-email override
Eye icon at bottom of composer toggles per-email.
- 3
View on lead timeline
Opened, Clicked link X, Replied. Multi-opens compress.
- 4
Real-time notifications
Notify when lead opens. Pop-up + Slack DM.
- 5
Lead score boost on engagement
Opened 3+ times → +10 points.
- 6
Per-email open report
Email → Sent → who opened, who didn't.
- 7
Per-link click report
Multi-link emails: which links resonated.
- 8
Engagement decay
Hot lead = opened in last 7 days +X. Not opened in 30 days -Y.
- 9
Unsubscribe link
Auto-included on marketing emails per CAN-SPAM. Customizable wording.
- 10
Tracking-aware AI
Post-engagement summary: opened 8/10, clicked pricing twice — schedule call.
Frequently asked questions
Is tracking GDPR-compliant?▾
Yes for marketing with disclosure. EU recipients get tracking footer auto.
Will recipients see [tracked]?▾
No — invisible. Only meta is unsubscribe footer.
Real-time?▾
Yes — Slack/in-app notification within 30s.
Pixel-loading blocked?▾
Open won't register. Click tracking still works.
Recipients opt out of tracking?▾
Disable image loading (effective). Or unsubscribe entirely.
Tracking on replies?▾
Replies auto-detect (no tracking needed).
Related articles
See it in product
Try it yourself
Start a 14-day free trial of HelloGrowthCRM — no credit card required. You'll have everything you need to follow this guide.
Still need help?
If this article does not match your account setup, rollout stage, or edge case, review more guides in Email or contact our team for direct help.
Rushabh leads product strategy at HelloGrowthCRM with a focus on CRM workflows, revenue operations, and practical product design for growing businesses.
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