How to use WhatsApp Catalog in HelloGrowthCRM
Showcase products inside WhatsApp with Catalog. Customers browse, add to cart, and check out without leaving the chat.
What this guide helps you do
Follow this article when you want a focused, step-by-step path to complete the task without digging through menus.
Need a broader overview first?
Go back to the WhatsApp & Messaging section to browse more guides, compare related tasks, and choose a better starting point.
View all WhatsApp & Messaging guidesWhatsApp Catalog turns your chat thread into a mini-shop. HelloGrowthCRM syncs your product catalog from CSV, Shopify, or our products table directly into WhatsApp.
How to use this guide
Read the intro to confirm this is the right workflow, complete the steps in order, then review the common issues and related articles if your setup behaves differently from the standard path.
What you'll need
- •WhatsApp Business API connected
- •Pro tier or above
- •Product list (10-2000 products)
- •High-quality product images (square, 500x500+)
- •30 minutes
- 1
Open WhatsApp → Catalog
WhatsApp → Catalog. Empty state if first-time.
- 2
Pick sync source
CSV upload, Shopify, HelloGrowthCRM products table, or Manual entry.
- 3
Map fields
Required: name, price, currency, image. Optional: description, brand, condition, category.
- 4
Set currency and tax
Indian INR. GST line item toggle.
- 5
Submit catalog to Meta
Click Sync. Meta reviews each product 1-2 min.
- 6
Set up product collections
New Arrivals, Bestsellers, Sale.
- 7
Send a Catalog message to a lead
Lead → WhatsApp → Send catalog. Single product or collection.
- 8
Add to journey
Journey step: Send catalog message. Useful for re-engagement.
- 9
Track engagement
Reports → WhatsApp → Catalog. Views, add-to-cart, conversion.
- 10
Convert cart to payment
Customer adds to cart → webhook → auto-trigger Razorpay payment link.
Frequently asked questions
Can customers actually pay through Catalog?▾
WhatsApp Pay where available. Otherwise cart triggers payment link.
How many products?▾
Meta limit 10,000 per catalog.
Multiple catalogs?▾
One per WABA. Multi-brand = multiple WABAs.
Cost?▾
Catalog free; messages count as Marketing/Utility per Meta.
Replaces website?▾
No — supplements. Both should sync from same product source.
Different prices to different customers?▾
Not via Catalog. Use custom payment links for tier pricing.
Related articles
See it in product
Try it yourself
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Still need help?
If this article does not match your account setup, rollout stage, or edge case, review more guides in WhatsApp & Messaging or contact our team for direct help.
Harnish leads engineering at HelloGrowthCRM. He focuses on CRM architecture, AI agents, and integrations across calling, messaging, and revenue systems.
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