Skip to content
Integration

Create Delhivery Shipments and Track Deliveries From Your CRM

Connect Delhivery with HelloGrowthCRM. Auto-create shipments, track delivery status, and update orders in CRM. For e-commerce and D2C businesses.

Quick answer

Does HelloGrowthCRM automatically create Delhivery shipments?

Yes. Configure rules in HelloGrowthCRM to auto-create a Delhivery shipment when a deal is marked Won or an order is confirmed. The shipment is created with the customer address, product details, and service type from the CRM order record. The AWB tracking number is stored automatically.
Last updated:
What you get

Delhivery is India's largest logistics platform, handling over 2 million shipments per day across 19,000+ pin codes. The HelloGrowthCRM Delhivery integration connects your order management with logistics — so your team creates shipments, tracks deliveries, and handles customer enquiries about delivery status all from the CRM.

When a deal is marked Won or an order is confirmed in HelloGrowthCRM, a Delhivery shipment can be created automatically with the customer's delivery address, product details, and preferred delivery type (express, standard, reverse). The AWB number is stored against the order record in the CRM.

Customer service teams benefit significantly from the integration. When a customer WhatsApps asking where their order is, the CS rep opens the CRM record and sees the live Delhivery tracking status — without logging into a separate logistics portal. The entire delivery history is on the customer record.

For e-commerce and D2C businesses running high order volumes, automated shipment creation saves 15-30 minutes per 100 orders. Combined with automated WhatsApp delivery updates to customers — dispatched, out for delivery, delivered — the integration reduces inbound customer queries by 40-60%.

The integration also handles reverse logistics — when a customer requests a return, a reverse pickup is created from the CRM order record with one click. The return status tracks through Delhivery and updates the order record automatically.

Indian D2C brands typically use HelloGrowthCRM alongside Shopify or WooCommerce. The three-way sync — order from Shopify, shipped via Delhivery, customer in HelloGrowthCRM — gives a single view of every customer's order history and post-purchase communication.

Automation workflows

Automation workflows you can build with Delhivery and HelloGrowthCRM

Track every shipment from the customer record

Attach the Delhivery AWB to the order or deal and milestones — picked up, in transit, out for delivery, delivered — update the timeline automatically. 'Where is my order?' gets answered from the record in seconds.

Catch failed deliveries the same day

A failed attempt raises an alert to the record owner immediately. A same-day call fixes the address or reschedules; discovered a week later, the same event is an RTO charge and an annoyed customer.

Trigger the post-delivery moment

Delivered status fires the next step automatically — a review request, an installation task, a payment collection reminder for COD reconciliation. The days after delivery are the highest-attention window you get.

Watch RTO patterns by source

Return-to-origin events tagged by lead source expose the segments producing undeliverable orders — a data-quality and fraud signal that shipping dashboards alone never connect back to marketing.

In practice

How sellers run Delhivery with a CRM

D2C brand cutting RTO

A skincare brand alerts on first failed attempts and calls within hours. RTO on COD orders dropped measurably within a quarter — most failures were fixable addresses, not absent buyers.

Electronics seller with installation SLAs

Delivered events auto-create installation tasks with the customer's record attached. The installation call happens the day after delivery instead of after the customer's follow-up complaint.

B2B distributor ending receipt disputes

POD details stored on the account settle 'we never received it' conversations in one message. Collections against delivered invoices speed up accordingly.

Setup guide

How to connect — step by step

Takes about 10–15 minutes. No coding required.

Setup at a glance

  • Connect your Delhivery account
  • Configure shipment creation rules
  • Set up customer delivery notifications
  • Configure return handling
  • Test with a sample shipment
  1. 1

    Sign in or sign up at HelloGrowthCRM. Open the login page, enter your credentials (or use Google), or choose Sign up if you need a new account. You must be signed in before you can open Settings and connect this integration.

    HelloGrowthCRM login screen: Sign in with Google, email and password fields, Remember me, and Sign up link

    Open login page(opens in a new tab)app.hellogrowthcrm.com/login

  2. 2

    Open Settings. In the left sidebar, under Admin, click Settings (you will land on the Settings area; the URL is app.hellogrowthcrm.com/settings).

    HelloGrowthCRM Settings: Admin sidebar with Settings selected, secondary menu with Communication and Integrations, and profile area

    Open Settings(opens in a new tab)app.hellogrowthcrm.com/settings

  3. 3

    Go to Integrations. On the Settings screen, use the middle settings menu. Under COMMUNICATION, click Integrations (star icon). Then find and configure this connector—the connector-specific steps below pick up from here.

    HelloGrowthCRM Settings menu highlighting COMMUNICATION and Integrations next to the Admin Settings sidebar

    Open Settings (Integrations)(opens in a new tab)app.hellogrowthcrm.com/settings

  4. 4

    Connect your Delhivery account

    In HelloGrowthCRM Settings, go to Integrations, then Logistics, and click Connect Delhivery. Enter your Delhivery API token found in your Delhivery partner portal under API Access.

  5. 5

    Configure shipment creation rules

    Set when shipments are auto-created — on deal Won, on order status change, or manually triggered. Map CRM fields to Delhivery shipment fields — delivery address, product weight, dimensions, and order value.

  6. 6

    Set up customer delivery notifications

    Enable automatic WhatsApp or SMS messages to customers at key delivery milestones: order dispatched, out for delivery, delivered, delivery failed. Customise the message templates.

  7. 7

    Configure return handling

    Set up reverse pickup workflow — when a customer requests a return via WhatsApp or the customer portal, create a Delhivery reverse pickup with one click from the CRM order record.

  8. 8

    Test with a sample shipment

    Create a test order in HelloGrowthCRM, trigger shipment creation, and verify the AWB number appears in the CRM record. Test the delivery status webhook by updating the shipment status in Delhivery.

Need help with setup? Book a 15-minute onboarding call — our team will connect it live with you.
FAQ

Frequently asked questions

Does HelloGrowthCRM automatically create Delhivery shipments?
Yes. Configure rules in HelloGrowthCRM to auto-create a Delhivery shipment when a deal is marked Won or an order is confirmed. The shipment is created with the customer address, product details, and service type from the CRM order record. The AWB tracking number is stored automatically.
Can I track Delhivery delivery status inside HelloGrowthCRM?
Yes. Delivery status updates from Delhivery — in transit, out for delivery, delivered, failed delivery — are pushed to HelloGrowthCRM via webhook and displayed on the order record. Customer service reps see live delivery status without leaving the CRM.
Does the integration send automatic WhatsApp delivery updates to customers?
Yes. Configure HelloGrowthCRM to send automatic WhatsApp messages to customers at delivery milestones — dispatched, out for delivery, delivered. The messages include the tracking link and expected delivery date.
Can I handle returns and reverse pickups through HelloGrowthCRM?
Yes. When a customer requests a return, create a Delhivery reverse pickup directly from the CRM order record. The return status is tracked and displayed on the order record alongside the original shipment.
Is the Delhivery integration included in the standard plan?
Yes. The Delhivery logistics integration is included in HelloGrowthCRM paid plans from Rs 899/user/month.
Does this replace the Delhivery dashboard?
No — dispatch and logistics operations stay in Delhivery. The integration mirrors shipment status onto customer records so sales and support act on it without a second login.
What do I need to connect?
An active Delhivery business account with API/tracking access. AWBs attach to records as part of your dispatch flow, and tracking updates flow in automatically from there.

Want help evaluating the next step?

Book a demo to see HelloGrowthCRM in action, or start a free trial.