Delhivery is India's largest logistics platform, handling over 2 million shipments per day across 19,000+ pin codes. The HelloGrowthCRM Delhivery integration connects your order management with logistics — so your team creates shipments, tracks deliveries, and handles customer enquiries about delivery status all from the CRM.
When a deal is marked Won or an order is confirmed in HelloGrowthCRM, a Delhivery shipment can be created automatically with the customer's delivery address, product details, and preferred delivery type (express, standard, reverse). The AWB number is stored against the order record in the CRM.
Customer service teams benefit significantly from the integration. When a customer WhatsApps asking where their order is, the CS rep opens the CRM record and sees the live Delhivery tracking status — without logging into a separate logistics portal. The entire delivery history is on the customer record.
For e-commerce and D2C businesses running high order volumes, automated shipment creation saves 15-30 minutes per 100 orders. Combined with automated WhatsApp delivery updates to customers — dispatched, out for delivery, delivered — the integration reduces inbound customer queries by 40-60%.
The integration also handles reverse logistics — when a customer requests a return, a reverse pickup is created from the CRM order record with one click. The return status tracks through Delhivery and updates the order record automatically.
Indian D2C brands typically use HelloGrowthCRM alongside Shopify or WooCommerce. The three-way sync — order from Shopify, shipped via Delhivery, customer in HelloGrowthCRM — gives a single view of every customer's order history and post-purchase communication.
