Overview
ElevenLabs provides lifelike voice synthesis for AI agents. In CRM workflows, voice agents can qualify inbound calls or perform scripted callbacks. Success depends on clear prompts, escalation to humans when confidence is low, and transparent disclosure that callers are speaking with an automated system where required.
What data is involved
- Call attempt logs and outcomes back to CRM activities.
- Optional: audio asset references or transcripts if your stack stores them.
Step-by-step setup
Sign in or sign up at HelloGrowthCRM. Open the login page, enter your credentials (or use Google), or choose Sign up if you need a new account. You must be signed in before you can open Settings and connect this integration.
Open login page(opens in a new tab)app.hellogrowthcrm.com/login
Open Settings. In the left sidebar, under Admin, click Settings (you will land on the Settings area; the URL is app.hellogrowthcrm.com/settings).
Open Settings(opens in a new tab)app.hellogrowthcrm.com/settings
Go to Integrations. On the Settings screen, use the middle settings menu. Under COMMUNICATION, click Integrations (star icon). Then find and configure this connector—the connector-specific steps below pick up from here.
Open Settings (Integrations)(opens in a new tab)app.hellogrowthcrm.com/settings
- Open Settings → AI Agent (or Voice).
- Configure voice, personality, and greeting.
- Deploy the agent for selected lead segments or queues.
Best practices
- Pilot on non-critical segments first.
- Set strict guardrails on topics the agent may discuss.
Best for & common use cases
Automated qualification calls and appointment scheduling.
- After-hours lead response with human-like voice.
FAQ
Governance
Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.