System Status
Last updated: August 18, 2026 · Updated when we post an incident or maintenance notice
HelloGrowthCRM targets 99.9% availability for the core CRM application and API. This page publishes our availability targets and our incident and maintenance history across the CRM platform, API, built-in dialer, email automation and AI features. The percentages shown are targets, not a live measured feed. We post updates here when we schedule maintenance or respond to an incident.
Why We Publish Status
We maintain this status page so you can see the health of HelloGrowthCRM services at a glance. All core systems — CRM application, API, database, email integration, AI services, and voice — are monitored 24/7. When we schedule maintenance or experience an incident, we post updates here and resolve issues as quickly as possible. Subscribe to get notified of major incidents and scheduled maintenance.
Service Level Agreement
A contractual uptime SLA with service credits is available on Enterprise agreements; the committed percentage, covered services and credit schedule are set out in your agreement and in our published SLA at /legal/sla. On Free and Growth plans we publish the availability targets above and communicate incidents on this page, but we do not offer service credits. Scheduled maintenance is communicated in advance and does not count against availability when performed within the published maintenance windows.
Incidents are classified as major (full service unavailable), partial (degraded performance or limited functionality), or minor (brief blip). We post initial acknowledgment within 15 minutes of detection and provide updates until resolution. Historical incident data is kept on this page for transparency.
How to interpret this status page
A status page is most useful when it helps customers understand both current health and operational context. The tables and incident entries below are intended to show what is working, which systems are affected when an issue happens, and how quickly the team communicates during investigation and resolution.
For prospective customers, this page also acts as a trust signal. It shows that the platform has a visible operating rhythm for uptime, incident classification, and customer communication rather than hiding reliability behind generic marketing claims. That transparency matters for teams evaluating CRM software for critical daily workflows.
Current Status
90-Day Incident History
Target 99.9%Incident History
Scheduled Maintenance — Database Optimization
Scheduled maintenance completed. All systems operating normally.
Maintenance window started. Brief intermittent slowdowns expected for database queries.
Email Sync Delay — Gmail Integration
Root cause identified and patched. Gmail sync delays fully resolved. No data was lost.
Investigating reports of delayed Gmail sync for some users. API connections are stable; investigating queue processing.
Elevated API Latency
All systems fully recovered. Root cause was a traffic spike from a large data import. Auto-scaling thresholds have been adjusted.
API response times returning to normal. Monitoring closely.
Investigating elevated API latency. Average response times increased from 120ms to 450ms.
Incident communication timeline template
T+0: Incident acknowledged with affected services and impact scope.
T+15m: Investigation update with initial hypothesis.
Every 30-60m: Progress updates until mitigation.
Resolved: Recovery confirmed and customer impact summary published.
Post-incident: Root cause and prevention actions shared.
How to Stay Informed
Subscribe to status updates via email to get notified of major incidents and scheduled maintenance windows. We send a notification when an incident is acknowledged, when we post meaningful updates, and when the issue is resolved. You can also check this page at any time for current status and 90-day uptime history.
Email status@hellogrowthcrm.comwith the subject "Subscribe to status updates" to be added to our status notification list. We do not use this list for marketing; it is only for service status and maintenance announcements.
Status FAQs
What does this page monitor?
It shows the current health of the core HelloGrowthCRM services: the web app, the API, the built-in dialer, WhatsApp messaging via the Meta Cloud API, and email sending. Checks refresh in your browser, so what you see reflects live conditions rather than a cached report.
What should I do if something looks down?
First refresh this page — brief blips often clear within minutes. If a service stays degraded, contact support through the in-app chat or email support@hellogrowthcrm.com with what you were doing and roughly when it failed. Incident updates are posted here as they progress.
Is my data safe during an outage?
Yes. HelloGrowthCRM is SOC 2 Type II attested, and data is stored redundantly and encrypted at rest. An availability incident affects access to the service, not the durability of your leads, deals, and conversation history — records are exactly as you left them once service resumes.