System Status
Last updated: April 6, 2026 · Refreshes automatically
HelloGrowthCRM is committed to 99.9% uptime for all customers. This page shows real-time system status across all services including the CRM platform, API, built-in dialer, email automation, and AI features. We monitor every component 24/7 and post updates here when we schedule maintenance or respond to incidents.
Why We Publish Status
We maintain this status page so you can see the health of HelloGrowthCRM services at a glance. All core systems — CRM application, API, database, email integration, AI services, and voice — are monitored 24/7. When we schedule maintenance or experience an incident, we post updates here and resolve issues as quickly as possible. Subscribe to get notified of major incidents and scheduled maintenance.
Service Level Agreement
All HelloGrowthCRM plans include a 99.9% uptime SLA backed by service credits. If we fail to meet the published uptime in a given month, you may request a credit based on the severity and duration of the outage. The SLA covers the CRM application, API, database, email delivery, AI services, and voice/dialer services. Scheduled maintenance is communicated in advance and does not count against uptime when performed within the published maintenance windows.
Incidents are classified as major (full service unavailable), partial (degraded performance or limited functionality), or minor (brief blip). We post initial acknowledgment within 15 minutes of detection and provide updates until resolution. Historical incident data is kept on this page for transparency.
How to interpret this status page
A status page is most useful when it helps customers understand both current health and operational context. The tables and incident entries below are intended to show what is working, which systems are affected when an issue happens, and how quickly the team communicates during investigation and resolution.
For prospective customers, this page also acts as a trust signal. It shows that the platform has a visible operating rhythm for uptime, incident classification, and customer communication rather than hiding reliability behind generic marketing claims. That transparency matters for teams evaluating CRM software for critical daily workflows.
Current Status
90-Day Uptime
99.98%Incident History
Scheduled Maintenance — Database Optimization
Scheduled maintenance completed. All systems operating normally.
Maintenance window started. Brief intermittent slowdowns expected for database queries.
Email Sync Delay — Gmail Integration
Root cause identified and patched. Gmail sync delays fully resolved. No data was lost.
Investigating reports of delayed Gmail sync for some users. API connections are stable; investigating queue processing.
Elevated API Latency
All systems fully recovered. Root cause was a traffic spike from a large data import. Auto-scaling thresholds have been adjusted.
API response times returning to normal. Monitoring closely.
Investigating elevated API latency. Average response times increased from 120ms to 450ms.
How to Stay Informed
Subscribe to status updates via email to get notified of major incidents and scheduled maintenance windows. We send a notification when an incident is acknowledged, when we post meaningful updates, and when the issue is resolved. You can also check this page at any time for current status and 90-day uptime history.
Email status@hellogrowthcrm.com with the subject "Subscribe to status updates" to be added to our status notification list. We do not use this list for marketing; it is only for service status and maintenance announcements.