Fully Autonomous
Post-Call Agent — Transcribes, Summarises, and Logs Follow-Up Actions Automatically
Every call ends. Most reps spend 5-10 minutes on post-call admin. The Post-Call Agent does it in 30 seconds — transcribing the call, extracting key commitments, updating CRM fields, and creating follow-up tasks automatically.
30s post-call admin
Agent does what reps spend 10 minutes doing — every time, every call.
AI meeting summary
Structured summary with decisions, next steps, and commitments extracted.
Auto CRM update
Deal stage, contact fields, and pipeline notes updated without rep input.
What the Post-Call Agent Does
1
Call ends
Works with any call source: CRM dialer, SIP trunk, inbound queue, or Twilio. Agent activates on call completion.
2
Transcription (< 30 seconds)
Full call transcript generated via Deepgram or AssemblyAI. Speaker labels separate rep and prospect. Timestamps on every turn.
3
AI Summary & Extraction
LLM extracts: key decisions made, next steps committed, objections raised, budget/timeline mentions, requested follow-ups. Output is structured, not a wall of text.
4
CRM Updated Automatically
Deal stage, contact fields (pain point, budget, timeline), and pipeline notes updated without rep touching the keyboard.
5
Follow-up Tasks Created
Tasks created for every committed next step — assigned to the right rep, due on the committed date, linked to the deal.
6
Rep Notified
Rep gets a Slack/email summary of what the agent did. They can review, edit, or add context — but the base work is already done.
Features
Full call transcription with speaker labels
AI-generated structured call summary
Commitment and next-step extraction
Automatic CRM field updates
Follow-up task creation with due dates
Objection and concern tagging
Budget and timeline detection
Sentiment analysis per speaker
Searchable transcript library
Slack/email rep notification
Manager coaching flags on key moments
Full audit log of every agent action
Frequently Asked Questions
How much time does the Post-Call Agent actually save?
Sales reps typically spend 5 to 10 minutes after each call updating CRM notes, logging activity, creating follow-up tasks, and sending a summary email. For a rep making 20 calls per day, that is 100 to 200 minutes of daily administrative work. The Post-Call Agent completes the same workflow in under 30 seconds per call by running transcription and extraction in parallel immediately after the call ends. At 20 calls per day, that recovers 1.5 to 3 hours of selling time per rep per day.
Which call sources does the Post-Call Agent support?
The Post-Call Agent integrates with HelloGrowthCRM's built-in dialer, SIP trunks, Twilio-powered inbound call queues, and the Voice Agent's autonomous outbound calls. It activates automatically on call completion regardless of whether the call was made by a rep or by the Voice Agent. Future integrations with third-party dialers are in the product roadmap. All calls are transcribed using Deepgram or AssemblyAI with speaker diarization to separate rep and prospect dialogue.
How accurate is the AI extraction of commitments and next steps?
The extraction model is trained specifically on sales conversation patterns — it recognizes commitment language ('I'll send you the proposal by Friday'), objection language ('we have concerns about pricing'), and next-step language ('let's schedule a follow-up with the technical team'). Accuracy on well-recorded calls is consistently above 90% for structured outputs. The rep receives a notification of what the agent extracted and can add context or corrections before confirming — the agent does the heavy lifting while the human retains final oversight.
Can the Post-Call Agent update custom CRM fields?
Yes. Any custom field you have configured in HelloGrowthCRM can be mapped to an extraction pattern in the Post-Call Agent settings. For example, you can configure the agent to populate a 'Budget Range' field when the prospect mentions a budget figure, or a 'Decision Timeline' field when they mention a purchase timeframe. Standard field updates (deal stage, contact status, next activity date) are pre-configured out of the box with no setup required.
Is call data stored and is it GDPR compliant?
Call transcripts are stored in your HelloGrowthCRM account and are accessible only to your team. Transcripts can be configured to auto-delete after a specified retention period. PII masking is available to redact sensitive information from transcripts before storage. HelloGrowthCRM is designed to comply with GDPR and India's DPDPA framework, and call recording consent prompts can be configured to play at the start of inbound calls.
End manual post-call admin forever
Free 14-day trial. Post-Call Agent works on your first call.