HelloGrowthCRM captures every service call, chases repair estimates waiting on approval, and keeps customers informed while parts are on order. Free forever plan. Setup takes about 15 minutes.
Quick answer
Chasing out-of-warranty repair estimates awaiting customer approval
Checking in with customers during long parts backorders
Capturing service calls while technicians are on jobs
Separating warranty jobs from out-of-warranty pipeline work
Reaching past customers whose appliances are aging
Measuring diagnostic visits that become approved repairs
Why this page exists
Appliance repair loses money in a very specific place. A technician goes out, diagnoses the fault, quotes the repair, and the customer says they need to think about it. That is entirely reasonable, because on an older machine the repair is being weighed against buying new. Then nothing happens. The diagnostic fee is collected, the estimate sits, and a week later the customer bought a replacement. The same gap opens when a part goes on backorder. Silence during a multi-week wait turns a booked job into a cancellation and a bad review. Neither problem is a scheduling problem. HelloGrowthCRM holds the calls, the estimates and the waiting customers in one place, so approvals get chased and nobody is left wondering what happened.
The boundary matters here. HelloGrowthCRM is a sales and follow-up CRM, not field-service management software. There is no technician dispatch board, no route optimization, no GPS tracking, no parts inventory and no timesheets. If you are dispatching several technicians a day and managing van stock, keep Jobber, Housecall Pro, ServiceTitan or Workiz doing that. HelloGrowthCRM sits alongside those tools rather than replacing them. It owns the part they treat as an afterthought: the work before and around the job. The inbound call nobody logged. The out-of-warranty estimate that has been sitting unanswered for six days while the customer prices a new machine. The customer whose compressor has been on order for three weeks and has not heard from anyone. Those are follow-up problems, and follow-up is what this does.
Common search intent
The technician diagnoses the fault and quotes the repair, then the customer wants to think about it. Nobody follows up, and by the following week they have bought a new machine instead.
A part goes on backorder for several weeks. The customer hears nothing during the wait, assumes the job was forgotten, cancels, and leaves a review about poor communication.
Warranty jobs and out-of-warranty jobs behave completely differently on money and timing, but both land in the same undifferentiated list, so neither gets the follow-up it actually needs.
Calls come in while both technicians are on jobs. Voicemail fills up, callbacks happen hours later, and by then the customer has booked with whoever answered their phone.
Past customers with a five-year-old fridge and a seven-year-old washer are the easiest work you will ever get, but nobody ever contacts them again after the invoice is paid.
The office cannot say how many diagnostic visits turned into approved repairs, or what share of quoted work is still open and worth a phone call this week.
Once the technician leaves, the customer is doing math. Repair cost against replacement cost, on a machine that may already be old. A quote sitting in an inbox with no follow-up almost always loses that comparison, because doing nothing is easy and buying new feels decisive. HelloGrowthCRM puts a schedule behind that week. An email goes out restating what was found and what the repair covers. An SMS follows a few days later. WhatsApp is available for customers who prefer it. The sequence stops immediately when the customer approves. The same machinery solves the parts problem. When a component is on backorder for weeks, silence is what causes cancellations, not the wait itself. A check-in sequence keeps the customer informed on a set cadence, so the job survives the delay and the second visit actually happens.
Best next step
See how email, SMS, tasks, and billing fit your workflow in one demo.
Connect your web forms, tracking number and text line so calls arriving while technicians are out are still logged with a recording and an AI summary, ready for a callback that holds the booking.
These jobs differ on margin, urgency and who pays, so give them their own pipeline stages. Out-of-warranty estimates need chasing against a replacement decision. Warranty jobs need documentation and timing tracked instead.
Every quote you send starts an approval follow-up by email and SMS. Every job waiting on a backordered part starts a check-in sequence, so customers hear from you before they start wondering whether you forgot.
Appliances fail on a rough cycle, and your past customer list is the cheapest work available. Reminder sequences reach households you have already served, which usually beats paying for another click on a search ad.
Pricing
HelloGrowthCRM is $12 per user per month billed monthly, or $10 per user per month billed annually. There is a free forever plan, which often covers an owner-operator who mainly wants estimates chased and calls captured. Paid seats include the dialer with call recording and AI call summaries, lead capture, AI lead scoring, pipeline, quote builder, invoicing, recurring reminder sequences, mobile apps for iOS and Android, and reporting dashboards. Setup takes about 15 minutes. Growth Engine is our optional managed RevOps service if you would rather have sequences and reporting built and maintained for you.
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ExploreUS Pricing
Free forever plan, monthly and annual pricing for US appliance repair companies.
ExploreYou paid a technician to drive out, diagnose the fault and write the estimate. Losing that job to silence in the following week is the most expensive thing an appliance repair business does. Start on the free forever plan, connect your web form and phone line, and turn on approval follow-up first. Setup takes about 15 minutes. Paid seats are $12 per user per month, or $10 per user per month billed annually, and your field-service software stays where it is.
HelloGrowthCRM ships 12 AI agents across 3 autonomy levels — from fully autonomous voice calling to assistive smart compose. Every AI action is logged and reversible.
Voice Agent for Follow-Up
AI calls Appliance Repair prospects a day after the first conversation, answers the obvious questions, and books the next step so nobody has to chase manually.
Smart Compose for Client Messages
AI writing assist for inquiry replies, proposal covering notes, and follow-up messages — consistent wording, sent faster.
Automated Follow-Up Sequences
Trigger SMS, WhatsApp, and email reminders on a schedule you set once, so every open opportunity gets worked until it is won or closed out.
AI Lead Scoring
Rank incoming appliance repair inquiries by value, source, and response speed so the team works the best ones first.
All AI features included on every paid plan. No add-ons.