Turn more enquiries into move-ins and keep occupancy where it should be
HelloGrowthCRM captures every call, form and message your facility gets, then chases the ones that did not move in. Your management software keeps running the site.
Quick answer
Does this replace SiteLink, storEDGE or Yardi?
Calling back missed enquiries from the site office
Chasing web enquiries received outside office hours
Following up prospects who toured but never rented
Comparing enquiry conversion across multiple facilities
Quoting contractors and businesses needing several units
Tracking which marketing sources produce actual move-ins
Why this page exists
Self storage economics are occupancy economics. A unit that sits empty for six weeks never earns that revenue back, and the gap between a full site and a struggling one is usually not marketing spend. It is what happens to the enquiry after it arrives. Someone calls while the manager is showing a unit. A web form comes in at nine on a Sunday evening. A walk-in asks about pricing, says they will think about it, and is never contacted again. HelloGrowthCRM sits over the top of those moments. Calls, web forms and messages land in one queue. Every enquiry gets an owner, a stage and a follow-up cadence. When someone does not move in, they get a sequence rather than silence, and you can see how each facility is converting rather than guessing.
Where the line sits: HelloGrowthCRM is not a facility management system and it is not a gate access system. It does not hold your unit inventory or site map, it does not know which units are vacant, it does not run tenant billing, autopay, delinquency or lien processing, it does not manage leases or insurance, and it has no connection to gate controllers or door alarms. Keep SiteLink, storEDGE, Yardi or whichever platform runs your facility. Those systems are built for tenants and units. HelloGrowthCRM is built for the people who are not tenants yet. It handles enquiry capture, follow-up, conversion tracking and reporting across sites, then gets out of the way once the lease is signed in your management software.
Common search intent
Why teams evaluating CRM for self storage want a simpler system
Calls come in while the manager is out on the property showing a unit. The voicemail is checked hours later, by which point the caller has already rented somewhere else.
Web enquiries arrive in the evening and at weekends, when nobody is at the desk. Response happens the next business morning, long after the person has moved on.
A prospect asks about a ten by ten, says they will call back, and nothing further happens. There is no follow-up cadence, so the enquiry simply disappears from view.
Nobody can say which facility converts enquiries best, or whether the difference comes from the site, the manager or the marketing driving traffic to it.
Commercial tenants and contractors need multiple units and a longer conversation than a household move. That kind of enquiry gets handled like a walk-in and lost.
Marketing spend goes into search, listings and signage, but the source of each enquiry is never recorded, so nobody knows which channel produces actual move-ins.
Common Self Storage Facilities problems — and how this CRM solves them
Map your workflow to the CRM instead of rebuilding it in spreadsheets
The phone still closes storage, but nothing else waits for business hours
Storage enquiries are impatient. Someone who needs a unit usually needs one this week, often because of a move, a renovation or a business that has run out of room. If they cannot reach you, they call the next facility. That makes two things matter. First, the call itself: the dialer means a missed enquiry is called back from the site office with the record open, and the AI call summary captures what size and start date they asked about so the next conversation is not a fresh start. Second, everything that fills the gaps: SMS for the fast reply when the manager is on the property, email sequences for enquiries that are weeks out, WhatsApp where a customer prefers it, and recurring reminders for the person moving in two months. Managers work all of it from the mobile app.
Best next step
See how email, SMS, tasks, and billing fit your workflow in one demo.
How it works
Point every enquiry channel at one queue
Connect your website forms, your facility phone numbers and your messaging channels. Calls, forms and texts from every site arrive in the same place, each one tagged with the marketing source that produced it.
Give the enquiry a stage and an owner
Build stages that match how you actually rent: new enquiry, contacted, tour booked, unit held, moved in. Nothing sits without a named owner, and stage ageing shows what has been ignored.
Automate the follow-up nobody has time for
Set an SMS to go out fast when the desk is busy, an email sequence for the ones who did not rent, and recurring reminders for people whose move is still weeks away. It runs without a manager remembering.
Report by site, then let the lease happen elsewhere
Dashboards compare enquiry volume, conversion and source across facilities. Once the customer is ready, the lease, unit assignment, billing and gate code are handled in SiteLink, storEDGE or Yardi as they are now.
Pricing
$12 per user per month, or $10 on annual billing
Priced per user, not per facility or per unit, which matters when a small team covers several sites. Monthly billing is $12 per user per month and annual billing is $10 per user per month. The dialer, AI lead scoring, sequences, quote builder, invoicing, mobile apps and reporting are included. There is a free forever plan for single-site operators doing this themselves. Setup takes about 15 minutes, and Growth Engine is available if you want a managed RevOps team to build the follow-up and watch the numbers.
What a storage operator needs from a CRM versus what a generic CRM offers
Useful next steps
CRM for property management
For operators whose portfolio extends beyond storage into managed property.
ExploreCRM for property managers
Enquiry handling and follow-up built around residential and commercial tenancies.
ExploreCRM for facility management
Useful where storage sits within a wider facilities or site services operation.
ExploreFollow-up sequences
How automated email, SMS and recurring reminder cadences are built and run.
ExploreCRM for real estate
For teams also handling property enquiries, where storage demand often originates.
ExploreUS pricing
Per-user pricing, the free forever plan and what is included at each level.
ExploreFrequently asked questions
Stop losing move-ins to a missed call
Keep SiteLink, storEDGE or Yardi running the units, the leases and the billing. Add the layer that handles everyone who is not a tenant yet. Catch every call, form and message, respond before the next facility does, chase the enquiries that stalled, and see which sites and sources actually produce move-ins. Setup takes about 15 minutes, the free forever plan costs nothing, and paid seats are $12 per user per month.
AI Features Built for Self Storage Facilities
HelloGrowthCRM ships 12 AI agents across 3 autonomy levels — from fully autonomous voice calling to assistive smart compose. Every AI action is logged and reversible.
Voice Agent for Follow-Up
AI calls Self Storage Facilities prospects a day after the first conversation, answers the obvious questions, and books the next step so nobody has to chase manually.
Smart Compose for Client Messages
AI writing assist for inquiry replies, proposal covering notes, and follow-up messages — consistent wording, sent faster.
Automated Follow-Up Sequences
Trigger SMS, WhatsApp, and email reminders on a schedule you set once, so every open opportunity gets worked until it is won or closed out.
AI Lead Scoring
Rank incoming self storage facilities inquiries by value, source, and response speed so the team works the best ones first.
All AI features included on every paid plan. No add-ons.