One pipeline for holiday enquiries, corporate travel accounts, visa-inclusive packages and Umrah bookings. Your GDS and booking engine still do the ticketing. HelloGrowthCRM handles the selling around it.
Quick answer
Chasing holiday quotes before the customer books elsewhere
Managing evening WhatsApp enquiries across the whole counter
Running corporate travel accounts through longer sales stages
Contacting past travellers ahead of each peak season
Tracking Umrah package enquiries through a dedicated pipeline
Reporting on destinations, sources and conversion by season
Why this page exists
A Dubai travel agency lives on enquiry volume and speed of reply. A family asks for a summer package to Georgia, a corporate client needs a rebooked itinerary, someone wants an Umrah package with visa and transfers included, and all of it arrives on WhatsApp within the same hour. Most of those enquiries are quoted once and never chased. The market is seasonal and predictable: Ramadan and the Eid holidays, school breaks, and the winter months when outbound demand shifts. Agencies hold either a DET travel and tourism licence or a tour operator licence, and IATA accreditation separately if they ticket in their own name. None of that changes the commercial problem. HelloGrowthCRM gives every enquiry an owner, a stage and a follow-up date, and reminds you to go back to travellers who booked with you last year.
Be clear on the boundary. HelloGrowthCRM is a sales and follow-up CRM. It is not a GDS, a booking engine or a mid-office system. It does not search fares, hold PNRs, issue tickets, reconcile BSP, price hotel inventory or manage supplier contracts. Keep Amadeus, Sabre, Galileo, your consolidator portal or whichever booking platform you already use for all of that. What most agencies do not have is anything holding the sales side together. Enquiries arrive on WhatsApp, get quoted from someone's laptop, and then vanish because there is no list of open quotes and no reminder to call back. Repeat travellers are never contacted again, even though the same family goes away twice a year. HelloGrowthCRM handles that layer, and connects to your systems through native connectors, Zapier or the API.
Common search intent
Twenty WhatsApp enquiries arrive in an evening. Consultants answer from personal phones, no one has a list of who was quoted what, and half the conversations are never picked up again.
A quote for a family holiday goes out on Thursday. The customer compares three agencies over the weekend, nobody calls back on Sunday, and the booking is made somewhere else entirely.
Corporate accounts are managed by whichever consultant answered first. When that person leaves, the relationship, the negotiated terms and the travel preferences leave with them.
Repeat business is left entirely to chance. The family that booked Baku last summer and Umrah in Ramadan is never contacted before the next season, so a competitor gets the enquiry.
Peak periods around Eid and school holidays overwhelm the team. Enquiries are handled in whatever order they appear rather than by value, urgency or likelihood of booking.
Your booking system knows everything about trips already ticketed and nothing about enquiries that never converted, so you cannot see how much business is quietly leaking away.
Almost nobody in the UAE fills in a form and waits. They send a WhatsApp message with a screenshot of a destination and expect an answer within minutes, often outside office hours. When those messages sit on individual consultant phones, the agency has no idea how many enquiries it received, how many were quoted or how many were lost. HelloGrowthCRM gives you a shared two-way WhatsApp inbox where every conversation becomes a lead with a stage, an owner and a next follow-up date. Any consultant can pick up a thread with the full history visible. You can send the itinerary quote from the same place, reply in English or Arabic, and set a reminder for the day the customer said they would decide. Calls through the dialer are recorded and summarised.
Why UAE teams choose this
See how email, SMS, tasks, and billing fit your workflow in one demo.
Connect your website forms, campaign landing pages, phone lines and WhatsApp business number. Each enquiry arrives as a lead with its source, the destination asked about, an assigned consultant and a response deadline.
Build pipelines that match how you actually sell. Leisure might run from enquiry to quote sent, holding and booked. Corporate travel needs longer stages for meetings, rate discussions and account onboarding.
Attach a follow-up sequence to each quote you send. Emails, SMS and reminders go out on your schedule so consultants call back before the customer decides, and AI lead scoring flags the enquiries worth calling first.
Store travel dates and package types on the contact record. Reminder sequences prompt your team ahead of the periods that matter, whether that is Ramadan, the Eid breaks, summer school holidays or a client's annual conference.
Pricing
HelloGrowthCRM costs about AED 45 per user per month, roughly US$12, or US$10 per user per month on annual billing, so a full counter team is affordable to license. There is a free forever plan if you want to test it with two or three consultants first. Setup takes about 15 minutes. The optional managed RevOps service, Growth Engine, can build your pipelines, quote templates and seasonal follow-up sequences with you.
CRM for travel agents
The general travel agency CRM overview, covering enquiry capture, quote follow-up and repeat booking reminders.
ExploreCRM for hotels
For agencies with a hospitality arm, or hotel partners handling group and corporate enquiries alongside travel.
ExploreWhatsApp CRM
A shared two-way WhatsApp inbox so evening and weekend travel enquiries are answered and logged by the whole team.
ExploreCRM dialer
Call travellers and corporate bookers from the CRM, with call recording and AI summaries saved to the record.
ExploreCRM for Dubai businesses
How HelloGrowthCRM is set up for Dubai companies, including AED pricing and Arabic content support.
ExploreUAE pricing
Plans in AED, the free forever plan, and details of the optional managed RevOps add-on.
ExploreStart on the free forever plan, connect your WhatsApp number and web forms, and give every open quote a follow-up date. Set seasonal reminders for last year's travellers before the next peak begins. Setup takes about 15 minutes, and paid plans start at roughly AED 45 per user per month.
HelloGrowthCRM ships 12 AI agents across 3 autonomy levels — from fully autonomous voice calling to assistive smart compose. Every AI action is logged and reversible.
WhatsApp Enquiry Capture
Every WhatsApp message from a travel agencies enquiry lands on the lead record, so late-night questions are not lost in a personal phone.
Voice Agent for Quote Follow-Up
AI calls prospects a day after the proposal goes out, answers the obvious questions, and books the next step so nobody has to chase manually.
Renewal and Follow-Up Sequences
Trigger WhatsApp, SMS, and email reminders on a schedule you set once, so renewals and open quotes get chased without anyone tracking dates by hand.
AI Lead Scoring
Rank incoming travel agencies enquiries by value, source, and response speed so the team works the best ones first.
All AI features included on every paid plan. No add-ons.