Business Services (UAE) UAE

Answer travel enquiries faster and win back the quotes that go quiet

One pipeline for holiday enquiries, corporate travel accounts, visa-inclusive packages and Umrah bookings. Your GDS and booking engine still do the ticketing. HelloGrowthCRM handles the selling around it.

Quick answer

Is HelloGrowthCRM a booking engine or a GDS?

No. HelloGrowthCRM does not search or price fares, hold PNRs, issue tickets, connect to hotel inventory, handle BSP reconciliation or run mid-office reporting. Keep your GDS, consolidator portal or booking platform for all of that. HelloGrowthCRM is the sales layer in front: capturing enquiries from WhatsApp, phone and web, tracking which quotes are open, chasing them on a schedule, and reminding you to go back to travellers who booked with you last season.

Outcome-first workflowAED 48 per user per month, or AED 37 on annual billing pricingEmail and SMS follow-up

Industry Use Cases

Chasing holiday quotes before the customer books elsewhere

Managing evening WhatsApp enquiries across the whole counter

Running corporate travel accounts through longer sales stages

Contacting past travellers ahead of each peak season

Tracking Umrah package enquiries through a dedicated pipeline

Reporting on destinations, sources and conversion by season

Why this page exists

A Dubai travel agency lives on enquiry volume and speed of reply. A family asks for a summer package to Georgia, a corporate client needs a rebooked itinerary, someone wants an Umrah package with visa and transfers included, and all of it arrives on WhatsApp within the same hour. Most of those enquiries are quoted once and never chased. The market is seasonal and predictable: Ramadan and the Eid holidays, school breaks, and the winter months when outbound demand shifts. Agencies hold either a DET travel and tourism licence or a tour operator licence, and IATA accreditation separately if they ticket in their own name. None of that changes the commercial problem. HelloGrowthCRM gives every enquiry an owner, a stage and a follow-up date, and reminds you to go back to travellers who booked with you last year.

Be clear on the boundary. HelloGrowthCRM is a sales and follow-up CRM. It is not a GDS, a booking engine or a mid-office system. It does not search fares, hold PNRs, issue tickets, reconcile BSP, price hotel inventory or manage supplier contracts. Keep Amadeus, Sabre, Galileo, your consolidator portal or whichever booking platform you already use for all of that. What most agencies do not have is anything holding the sales side together. Enquiries arrive on WhatsApp, get quoted from someone's laptop, and then vanish because there is no list of open quotes and no reminder to call back. Repeat travellers are never contacted again, even though the same family goes away twice a year. HelloGrowthCRM handles that layer, and connects to your systems through native connectors, Zapier or the API.

Common search intent

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Why teams evaluating CRM for travel agencies in Dubai want a simpler system

Twenty WhatsApp enquiries arrive in an evening. Consultants answer from personal phones, no one has a list of who was quoted what, and half the conversations are never picked up again.

A quote for a family holiday goes out on Thursday. The customer compares three agencies over the weekend, nobody calls back on Sunday, and the booking is made somewhere else entirely.

Corporate accounts are managed by whichever consultant answered first. When that person leaves, the relationship, the negotiated terms and the travel preferences leave with them.

Repeat business is left entirely to chance. The family that booked Baku last summer and Umrah in Ramadan is never contacted before the next season, so a competitor gets the enquiry.

Peak periods around Eid and school holidays overwhelm the team. Enquiries are handled in whatever order they appear rather than by value, urgency or likelihood of booking.

Your booking system knows everything about trips already ticketed and nothing about enquiries that never converted, so you cannot see how much business is quietly leaking away.

Challenge → solution → result

Common Travel Agencies problems — and how this CRM solves them

ChallengeCRM workflowBusiness result

Challenge: Enquiries spread across consultants' personal WhatsApp numbersSolution: Shared two-way WhatsApp inbox feeding one enquiry pipelineResult: Every enquiry is visible, assigned and answerable by any consultant

Challenge: Quotes sent and never chased before the customer decidesSolution: Quote builder with automated email and SMS follow-up sequencesResult: Open quotes get a scheduled call back instead of being forgotten

Challenge: Repeat travellers are never contacted before the next seasonSolution: Reminder sequences based on past travel dates and package typeResult: Previous customers hear from you first, ahead of the peak rush

Challenge: Corporate account knowledge leaves with the consultantSolution: Call recording, AI call summaries and shared account recordsResult: Preferences and agreed terms stay with the agency, not the person

Challenge: No idea how many enquiries convert or where they came fromSolution: Source tracking on every lead plus reporting dashboardsResult: Clear picture of which campaigns and seasons produce bookings

Map your workflow to the CRM instead of rebuilding it in spreadsheets

Their workflowHelloGrowthCRM module

Holiday and package enquiries from your website or a campaignLead capture from web forms, phone and messaging into one pipeline

Enquiries arriving on WhatsApp late at night and at weekendsTwo-way WhatsApp CRM inbox shared across every consultant

Deciding which enquiries a consultant should call firstAI lead scoring so higher-value enquiries surface at the top

Calling back travellers and corporate bookersBuilt-in dialer with call recording and AI call summaries

Sending an itinerary quote or a corporate travel proposalQuote and proposal builder with reusable package templates

Quotes that go quiet before the customer decidesAutomated email sequences and SMS follow-up on a set schedule

Bringing last season's travellers back before the next peakRenewal and follow-up reminder sequences by travel date or season

Tracking enquiries from first contact through to bookedPipeline with stages you define for leisure and corporate work

Billing service fees, deposits and package balancesInvoicing on the same record as the quote

Seeing which destinations, seasons and sources convertReporting dashboards, plus mobile apps for iOS and Android

WhatsApp integration

In Dubai, the travel enquiry starts on WhatsApp. So should the follow-up.

Almost nobody in the UAE fills in a form and waits. They send a WhatsApp message with a screenshot of a destination and expect an answer within minutes, often outside office hours. When those messages sit on individual consultant phones, the agency has no idea how many enquiries it received, how many were quoted or how many were lost. HelloGrowthCRM gives you a shared two-way WhatsApp inbox where every conversation becomes a lead with a stage, an owner and a next follow-up date. Any consultant can pick up a thread with the full history visible. You can send the itinerary quote from the same place, reply in English or Arabic, and set a reminder for the day the customer said they would decide. Calls through the dialer are recorded and summarised.

Why UAE teams choose this

See how email, SMS, tasks, and billing fit your workflow in one demo.

Built for SMS and email follow-up

How it works

Point every enquiry channel at one inbox

Connect your website forms, campaign landing pages, phone lines and WhatsApp business number. Each enquiry arrives as a lead with its source, the destination asked about, an assigned consultant and a response deadline.

Run leisure and corporate through separate stages

Build pipelines that match how you actually sell. Leisure might run from enquiry to quote sent, holding and booked. Corporate travel needs longer stages for meetings, rate discussions and account onboarding.

Chase every quote automatically

Attach a follow-up sequence to each quote you send. Emails, SMS and reminders go out on your schedule so consultants call back before the customer decides, and AI lead scoring flags the enquiries worth calling first.

Bring past travellers back each season

Store travel dates and package types on the contact record. Reminder sequences prompt your team ahead of the periods that matter, whether that is Ramadan, the Eid breaks, summer school holidays or a client's annual conference.

Pricing

AED 48 per user per month, or AED 37 on annual billing

HelloGrowthCRM costs AED 48 per user per month, roughly US$12, or US$10 per user per month on annual billing, so a full counter team is affordable to license. There is a free forever plan if you want to test it with two or three consultants first. Setup takes about 15 minutes. The optional managed RevOps service, Growth Engine, can build your pipelines, quote templates and seasonal follow-up sequences with you.

What a Dubai travel agency needs from a sales CRM

RequirementHelloGrowthCRMGeneric CRM

WhatsApp as the main enquiry channel, not an extraShared two-way WhatsApp inbox with threads attached to lead recordsEmail-first design, with messaging added through a paid third-party tool

Follow-up that runs whether or not a consultant remembersAutomated email, SMS and reminder sequences attached to every quoteManual task lists that pile up unread during peak season

Seasonal reminders for repeat travellersReminder sequences you can trigger from past travel datesOne-off campaign blasts with no link to individual travel history

A clear line between sales CRM and booking systemsStays on the sales side and connects to your GDS or booking platform via APIClaims to be all-in-one and duplicates data your booking system owns

Something consultants will actually use at the counterMobile apps for iOS and Android, and about 15 minutes to set upHeavy configuration projects before anyone can log an enquiry

Priced so every consultant can have a loginAED 48 per user per month, with a free forever planPer-seat costs that make agencies share logins and lose accountability

Useful next steps

CRM for travel agents

The general travel agency CRM overview, covering enquiry capture, quote follow-up and repeat booking reminders.

Explore

CRM for hotels

For agencies with a hospitality arm, or hotel partners handling group and corporate enquiries alongside travel.

Explore

WhatsApp CRM

A shared two-way WhatsApp inbox so evening and weekend travel enquiries are answered and logged by the whole team.

Explore

CRM dialer

Call travellers and corporate bookers from the CRM, with call recording and AI summaries saved to the record.

Explore

CRM for Dubai businesses

How HelloGrowthCRM is set up for Dubai companies, including AED pricing and Arabic content support.

Explore

UAE pricing

Plans in AED, the free forever plan, and details of the optional managed RevOps add-on.

Explore

Frequently asked questions

It handles the sales conversation around them. Religious travel is highly seasonal and repeat-driven, and enquiries cluster heavily before Ramadan and the Hajj period. You can run a dedicated pipeline for these packages, quote from reusable templates, and set reminders to contact previous pilgrims well ahead of the next season. HelloGrowthCRM does not manage visa applications, quotas, group manifests or supplier allocations, which stay with your operations team and licensed partners.

Yes, and they usually need different pipelines. Corporate travel is a longer sale with meetings, rate discussions, policy questions and an onboarding period, so it benefits from more stages and scheduled touch points. Leisure moves in days. You can run both in HelloGrowthCRM, with the dialer, call recording and AI call summaries keeping account history in one place so a corporate relationship does not disappear when a consultant moves on.

Two ways. First, everything arrives in one shared inbox rather than across a dozen consultant phones, so nothing is silently dropped when volume spikes around Eid or the school holidays. Second, AI lead scoring ranks enquiries so your team works the most promising ones first instead of answering in the order messages landed. Automated sequences keep chasing the quotes your consultants do not have time to call back the same day.

Not for the CRM. IATA accreditation governs how you issue tickets and settle with airlines, and it sits with your ticketing setup rather than your sales tools. Whether you ticket in your own name or sell through a consolidator, the commercial problem is identical: enquiries arriving faster than you can chase them. HelloGrowthCRM tracks the enquiry, the quote and the follow-up, then hands the confirmed booking over to whatever system issues it.

Yes. HelloGrowthCRM supports multi-language content including Arabic pages. That matters in Dubai, where a single agency might handle Arabic-speaking families, South Asian expatriate travellers and European corporate bookers on the same day. You can hold quote templates and follow-up sequences in more than one language and send whichever suits the contact. The shared WhatsApp inbox carries whatever language your consultant writes in, so nothing needs translating twice.

HelloGrowthCRM connects through native connectors, Zapier and an API. Typical setups push a confirmed booking from the CRM into your operations or accounting system, and pull travel dates back so seasonal reminder sequences can fire at the right time. You can raise invoices for deposits, service fees and balances inside HelloGrowthCRM if that is convenient, and mobile apps for iOS and Android let consultants work enquiries away from the counter.

Stop losing travel enquiries in WhatsApp

Start on the free forever plan, connect your WhatsApp number and web forms, and give every open quote a follow-up date. Set seasonal reminders for last year's travellers before the next peak begins. Setup takes about 15 minutes, and paid plans start at AED 48 per user per month.

AI & Intelligence

AI Features Built for Travel Agencies (UAE)

HelloGrowthCRM ships 12 AI agents across 3 autonomy levels — from fully autonomous voice calling to assistive smart compose. Every AI action is logged and reversible.

WhatsApp Enquiry Capture

Every WhatsApp message from a travel agencies enquiry lands on the lead record, so late-night questions are not lost in a personal phone.

Voice Agent for Quote Follow-Up

AI calls prospects a day after the proposal goes out, answers the obvious questions, and books the next step so nobody has to chase manually.

Renewal and Follow-Up Sequences

Trigger WhatsApp, SMS, and email reminders on a schedule you set once, so renewals and open quotes get chased without anyone tracking dates by hand.

AI Lead Scoring

Rank incoming travel agencies enquiries by value, source, and response speed so the team works the best ones first.

Explore AI Agents

All AI features included on every paid plan. No add-ons.