Dynamics 365 CRM Pricing: What a Sales Team Really Pays

The Sales page lists three priced plans and a fourth, Relationship Sales, that is quoted by a Microsoft specialist. Figures below are copied as Microsoft shows them. Microsoft adds that prices are for information only and may not reflect your actual list price, so the final figure is the one at checkout or on your partner quote.

The India page states that GST is extra as applicable. The US page does not show sales tax, which depends on where you buy.

The price steps are clear: Enterprise costs US$40 per user per month more than Professional, and Premium costs a further US$45 per user per month, at list. What each step unlocks is harder to state from public text. Microsoft's India page footnotes list capabilities such as lead and opportunity management, quotes, orders and invoices, forecasting, territory management, conversation intelligence, sales engagement and Copilot summaries. Those feature lists are Microsoft's, and we have not mapped them to individual tiers. Open Microsoft's plan comparison for the specific capability you are buying a tier for before you commit.

Two Copilot statements are on the pages. The US page says Enterprise includes Copilot in Dynamics 365 and agentic capabilities, and that Premium includes Copilot Credits. The India page footnote gives the Premium figure as 1,000 credits per user per month. We found no Copilot statement for Professional.

Because Microsoft quotes per user per month but charges yearly, the cash you commit at signing is twelve times the monthly figure per seat. One Professional seat is US$780 a year, one Enterprise seat US$1,260 and one Premium seat US$1,800. In India the yearly commitment per seat is Rs 64,920, Rs 1,04,820 and Rs 1,49,760 before GST. The pricing page does not describe what happens if you need to cut seats mid-term, so ask your Microsoft partner for the contract terms in writing.

Three line items sit outside the per-user price. First, Copilot Credits: Microsoft says they are needed to run prebuilt and custom agents, that Premium includes some (1,000 per user per month per the India footnote), and that more can be bought separately. Microsoft shows no credit price on the Sales page, and Copilot Studio is offered as a pre-purchase plan or pay-as-you-go without prices shown, so a heavy agent workload cannot be costed from public information. Second, Power Platform: the footnotes say customisation with Power Automate and custom apps with Power Apps need additional licences. Third, an Azure subscription is required to use agents. The Sales Close Agent is labelled as a preview that may change before general availability.

The worked example uses list prices, ten seats, and a full year. It is the licence line only.

At these list prices, ten Sales Enterprise seats cost about 8.75 times ten HelloGrowthCRM seats in US dollars (US$105 against US$12 per user), and about 9.7 times in India (Rs 8,735 against Rs 899, both before GST). The gap is real, but so are the differences in what you get: Dynamics is a configurable enterprise platform. If your team needs deep Microsoft integration, territory management or custom apps, that may justify the price.

Microsoft does not publish implementation fees, because they are set by the partner you hire. Typical work includes mapping your sales process, configuring fields and security roles, migrating data, building automations and training users. We have no verified public figure to quote for it, so we leave it blank rather than guess. Ask any partner for a fixed-scope quote that names what is excluded. Our CRM implementation cost guide lists the line items to ask about, whichever CRM you choose.

HelloGrowthCRM is a CRM with an AI layer, a built-in dialer and WhatsApp on Meta's official Cloud API. In India it is Rs 899 per user per month plus 18% GST, and elsewhere US$12 per user per month; a Free plan is available. The figures in the table above assume monthly billing for twelve months. Annual billing terms are on the pricing page. Meta charges for WhatsApp conversations separately from any CRM subscription, whichever CRM you use.

If you are costing a Dynamics replacement line by line, these are the pages to check for the pieces a sales team usually asks about: AI lead scoring, the CRM dialer, WhatsApp Business API and the quote builder.

The price gap is not a verdict. Dynamics 365 suits a company that already lives in Microsoft 365 and Azure, has an administrator or partner on hand, and wants Power Platform customisation, forecasting or territory rules. A smaller team that wants to be live this week and know its bill from headcount alone may find those costs hard to justify. For the other intents, see the Dynamics 365 alternative overview, the feature-by-feature comparison, the alternatives list and the switch-from-Dynamics migration guide.

Prices read from Microsoft on 22 October 2026: the US Dynamics 365 Sales pricing page (microsoft.com/en-us/dynamics-365/products/sales/pricing, USD, per user per month, paid yearly) and the India page (microsoft.com/en-in/dynamics-365/products/sales/pricing, INR, per user per month, paid yearly, GST extra as applicable). Microsoft states that prices are informational and your actual price is shown at checkout. Totals for ten users are our arithmetic from those figures. Re-read Microsoft's pages on the day you buy; list prices there can differ from what you are quoted. Implementation fees and extra Copilot Credit prices were not published and are not estimated here.