How professional services firms track work today, and what it costs
Most firms track opportunities in three places at once: a partner's inbox, a spreadsheet updated the night before the partners' meeting, and the memory of whoever went to the last client lunch. Each is accurate alone; none agrees.
The cost lands twice. In capacity, when nobody can say what is likely to start next quarter. And in aged proposals: scoped, priced work sitting untouched because chasing it was nobody's named job.
