How to review call transcripts and sentiment in HelloGrowthCRM
Read transcripts, scrub recordings, and view sentiment timelines for every call. HelloGrowthCRM auto-summarizes and extracts action items.
What this guide helps you do
Follow this article when you want a focused, step-by-step path to complete the task without digging through menus.
Need a broader overview first?
Go back to the Calling & Telephony section to browse more guides, compare related tasks, and choose a better starting point.
View all Calling & Telephony guidesEvery call is auto-transcribed (Deepgram or AssemblyAI), sentiment-tagged, and summarized by post-call-agent. Read transcripts, scrub recordings, use sentiment for coaching.
How to use this guide
Read the intro to confirm this is the right workflow, complete the steps in order, then review the common issues and related articles if your setup behaves differently from the standard path.
What you'll need
- •Twilio or SIP trunk with recording on
- •Pro tier or above
- •Owner/Admin/Manager/owning rep role
- •10 minutes
- 1
Open a call from a lead timeline
Lead → timeline → click call event. Detail pane: audio, transcript, summary, sentiment.
- 2
Listen to the recording
Speed 1.5x or 2x. Click any word in transcript to jump.
- 3
Read the AI summary
3-5 bullet summary by post-call-agent. Topics, questions, action items.
- 4
Review sentiment timeline
Bar above recording. Green/yellow/red minute-by-minute. Spot drops to coach.
- 5
View extracted action items
Send pricing PDF, Schedule demo Wed, Loop in CTO. Convert to tasks.
- 6
See talk ratio
Right panel: rep X% vs prospect Y%. Healthy discovery 30-40% rep talk.
- 7
Filter calls by sentiment/outcome
Negative sentiment in last 30 days for coaching review.
- 8
Search across all transcripts
objection budget returns every call mentioning. Goldmine.
- 9
Share clips with team
Highlight transcript section → Share. Permalink to 30-second clip.
Frequently asked questions
How long are recordings stored?▾
7 years on Pro/Enterprise; 90 days on Starter/Growth.
Can I redact PII from transcripts?▾
Yes — auto-redacts SSN, cards, Aadhaar, PAN.
Are transcripts searchable across all calls?▾
Yes — full-text search.
Multilingual support?▾
Hindi, Tamil, Marathi, Gujarati, Telugu, Bengali, English (Indian/US/UK), plus EU langs.
Privacy: who can see recordings?▾
Call owner, manager, Owner/Admin. Custom roles can scope further.
Can I export transcripts?▾
Yes — three-dot menu → Export. JSON or text.
Related articles
See it in product
Try it yourself
Start a 14-day free trial of HelloGrowthCRM — no credit card required. You'll have everything you need to follow this guide.
Still need help?
If this article does not match your account setup, rollout stage, or edge case, review more guides in Calling & Telephony or contact our team for direct help.
Rushabh leads product strategy at HelloGrowthCRM with a focus on CRM workflows, revenue operations, and practical product design for growing businesses.
Connect on LinkedIn →