How to connect Twilio for outbound calling in HelloGrowthCRM
Connect a Twilio account to HelloGrowthCRM in 10 minutes. Buy a number, set caller ID, configure routing, and start dialing.
What this guide helps you do
Follow this article when you want a focused, step-by-step path to complete the task without digging through menus.
Need a broader overview first?
Go back to the Calling & Telephony section to browse more guides, compare related tasks, and choose a better starting point.
View all Calling & Telephony guidesTwilio is the most reliable way to add outbound calling — pay-as-you-go, global numbers, integrated with our vapi-outbound-call and call-recording pipeline.
How to use this guide
Read the intro to confirm this is the right workflow, complete the steps in order, then review the common issues and related articles if your setup behaves differently from the standard path.
What you'll need
- •Twilio account (verified production)
- •Twilio Account SID + Auth Token
- •Pro tier or above
- •KYC docs for Indian numbers (TRAI)
- •15 minutes
- 1
Open Settings → Integrations → Twilio
Search Twilio → Connect.
- 2
Paste credentials
Account SID + Auth Token. Verify makes test API call.
- 3
Choose region
India PoP, US, Europe, or auto.
- 4
Buy a number
Pick country, type, search by area code. Indian numbers: KYC docs.
- 5
Set caller ID
Pick what reps see when calling.
- 6
Configure call recording
Toggle Record all calls. Disclose recording per local law (auto disclosure beep).
- 7
Set up post-call automation
Settings → Calling → After call. Transcription, AI summary, sentiment, auto-task.
- 8
Place your first call
Open lead → phone icon → Call now. Browser dialer opens.
- 9
Verify recording and transcript
Lead timeline shows call event with playback, transcript, AI summary, action items.
Frequently asked questions
Do I need a Twilio account or can I use HelloGrowthCRM-provided numbers?▾
BYO Twilio. Keeps you in control of cost and compliance.
How much does calling cost?▾
Twilio per minute. Indian local: ~₹0.40/min. US local: ~$0.013/min. We don't add per-minute fee.
Can I use my existing IVR/PBX?▾
Yes via SIP trunk.
Can multiple reps share one Twilio number?▾
Yes — concurrent calls supported.
Does this work for inbound too?▾
Yes — full screen-pop. See call routing rules.
Compliance: is recording legal?▾
Depends on jurisdiction. We auto-play disclosure beep. Consult legal.
Related articles
See it in product
Try it yourself
Start a 14-day free trial of HelloGrowthCRM — no credit card required. You'll have everything you need to follow this guide.
Still need help?
If this article does not match your account setup, rollout stage, or edge case, review more guides in Calling & Telephony or contact our team for direct help.
Rushabh leads product strategy at HelloGrowthCRM with a focus on CRM workflows, revenue operations, and practical product design for growing businesses.
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