Convert More International Patient Enquiries Into Confirmed Medical Travel

A family enquiring about cardiac surgery in India will contact three or four facilitators in the same 24-hour window. The one who responds with a structured WhatsApp message — hospital options, estimated cost, visa process, and a follow-up call slot — wins the case. HelloGrowthCRM tracks every patient enquiry from the first message through treatment confirmation, giving your team a structured pipeline that ensures no case falls through the gaps. Automated follow-up sequences send WhatsApp messages on a timed cadence when a patient goes quiet, and case documents are logged against the patient record so every team member has the same information.

A patient enquiry enters the CRM with source country, medical condition, budget range, and preferred treatment window. Your team qualifies the enquiry and assigns a hospital partner. The patient pipeline moves through: enquiry, medical report review, hospital shortlist shared, hospital selected, visa and travel arranged, treatment confirmed, and post-treatment follow-up. Each stage has a task list and a follow-up deadline. Hospital partners are tracked as separate records with speciality, accreditation, and case history — so you can match patients to the right hospital without digging through email threads.

Facilitators who track referral sources discover which country and partner channel produces the highest-value cases and invest marketing spend accordingly. Post-treatment follow-up sequences generate referrals: a patient who received a WhatsApp check-in three weeks after returning home is far more likely to refer family and friends. The Growth plan starts at ₹899/user/month, with a free plan at ₹0 covering 200 patient records — enough to run a pilot and see the conversion difference before committing.