Rate-request acknowledgement and queueing
Every request from any channel is logged with lane, cargo and timeline, and the shipper gets an acknowledgement in minutes with a promised quote time. The pricing desk works a visible queue instead of an inbox, and a request that has waited too long escalates on its own.
The quote validity chase
Freight quotes die fast, so the ladder is fast: a same-day confirmation the rate arrived, a next-morning call task, and a reminder before validity expires. Silence gets classified — rate, timing or lost to competitor — so pricing learns something from every no.
Booking-won onboarding
A confirmed booking triggers the documentation checklist, contact points and escalation numbers automatically. The shipper's first operational experience is organised, which is what earns the second enquiry.
Volume review triggers
Contract accounts carry expected monthly volumes. A short month raises a task with the trend attached, prompting the review call two months before the quarterly report would have forced it.
Lane-based win-back
Ninety days without an enquiry triggers a reactivation message that names the shipper's actual lane, not a generic greeting, plus a call task carrying the old rate context.