How courier companies actually win merchants in Egypt
The customer base is dominated by online sellers, many of them running their entire business from a social page. They find couriers the same way their customers find them: through groups, recommendations and posts where other sellers describe what has worked. Very little of this happens through a website enquiry form, and almost none of it starts as a phone call.
That shapes what a crm for courier companies Egypt has to do. It has to pull enquiries from chat and social channels into a pipeline with owners and due times, because otherwise a busy week produces a hundred conversations and no way of telling which ones were dropped. It also has to hold a very large number of small accounts, which is a different discipline from managing a handful of contract customers.
Payment on delivery is the whole relationship
Most orders are paid on delivery, which means the courier is holding the merchant money between delivery and remittance. Terms around collection and remittance timing decide retention more than the delivery rate does, and those terms belong on the account where sales and operations can both see them.