Four things worth getting on every call
A confirmation call that only asks whether the customer still wants the order wastes the contact. The four things worth capturing are the same every time: that the person ordering is the person who will receive it, a landmark or building description a driver can actually use, a time window when someone will be present, and whether payment can be made in advance instead. Each of those removes a distinct reason deliveries fail here, and none of them can be recovered once the parcel is with the courier.
Outcomes, not just a tick
Recording the result of each attempt matters as much as making it. No answer, wrong number, asked to call back, confirmed, cancelled and converted to prepaid are different outcomes with different next steps. Two unanswered attempts on a high- value order is a decision point rather than a reason to ship and hope. Over a month, the distribution of outcomes also tells you which acquisition sources produce customers who answer their phones, which is quietly one of the most useful marketing signals a store can have.
Governorate detail is what makes the second attempt work
When a delivery fails outside the main cities, the retry usually succeeds only if something changed. The landmark captured on the first call, an alternative number, or a different time window is that change. Holding those details on the order rather than in the courier system means the person arranging the second attempt is working with more information than the first driver had.