HelloGrowthCRM captures every call, form and message, ranks what matters, and keeps chasing your quotes while you are under a house in Coburg.
Hot water system replacement quotes chased to a decision
Bathroom and kitchen renovation leads followed over weeks
Emergency callouts converted into planned larger works
Backflow and gas compliance renewal reminders to past customers
Builder and new build packages tracked through tender
Strata and real estate maintenance relationships kept warm
Why this page exists
A burst pipe customer rings three plumbers and books the first one who picks up. A bathroom renovation customer takes six weeks and four follow-ups before they sign. Most plumbing businesses handle the first well and the second badly, because the second needs a system and the first only needs a phone. HelloGrowthCRM is that system. Enquiries from your website, your business number and your messaging channels land in one pipeline with a full history against each contact. Hot water replacements, backflow testing renewals, gas fitting and renovation quotes all get chased on a schedule you set once. Your existing job software still books the vans, tracks the jobs and produces the compliance certificates. This makes sure the work is won in the first place.
To be plain about it: HelloGrowthCRM is a sales and follow-up CRM, not a job management platform. There is no scheduling board, no timesheets, no materials or inventory costing, and no job costing. ServiceM8, Tradify, Simpro and AroFlo all do those things properly, and a plumbing business actively dispatching crews should keep the tool it already runs. HelloGrowthCRM sits alongside it. It handles the part before the job exists: the enquiry that came in at 6am, the quote sent Tuesday, and the four nudges it takes to get an answer on a bathroom job. Push the won lead across with a native connector, Zapier or the API. Full native iOS and Android apps mean the pipeline works from a driveway, not just a desk.
Common search intent
A blocked drain call comes in while you are already under a floor. It goes to voicemail, the customer rings the next plumber on the search results, and the job is gone.
Renovation and hot water quotes sit unanswered for weeks. Without a chase schedule you either pester the customer or forget them entirely, and both cost you the job.
Builders, real estate agents and strata managers each contact you differently, so the same job gets discussed across a text, an email and two calls with no shared record.
You cannot tell whether the money spent on Google, the van signage or the local footy club sponsorship produced any booked plumbing work at all last quarter.
Emergency work fills the diary and the planned, higher value jobs like a full bathroom or a gas conversion never get properly quoted or followed up afterwards.
One person holds every open quote in their head and their phone. When they are off sick or on leave the whole sales pipeline effectively stops moving.
Plumbing enquiries do not arrive tidily. A form filled in at 6am about no hot water, a missed call from a real estate agent, a WhatsApp photo of a leaking meter in Parramatta, a text from the builder you did three units for last year. HelloGrowthCRM brings web forms, phone calls and messaging into a single record for each person, so whoever picks up next knows what has already been said. The dialer records calls and produces an AI summary, which matters when a customer describes a job over the phone and you quote it two days later. Follow-up then goes out by email, SMS or WhatsApp, whichever that customer actually answers.
Why Australia teams choose this
See how Xero sync, SMS reminders, ABN-aware records, and follow-up automation fit your workflow in one demo.
Connect your website form, your business phone number and your messaging channels. It takes about fifteen minutes. From then on every plumbing enquiry is captured with its source attached, including the ones that arrive overnight.
Set stages the way plumbing jobs actually progress: new enquiry, site visit, quote sent, chasing, won or lost. Move jobs along from the iOS or Android app between callouts, not at the end of the week.
Write your follow-up once as an email sequence with SMS or WhatsApp steps. It runs on your schedule for every quote and stops automatically when the customer replies, so nobody gets chased after they have already said yes.
Once a quote is accepted, push the customer and job detail into ServiceM8, Tradify, Simpro or AroFlo using a native connector, Zapier or the API. The crew gets the job without anybody retyping the address twice.
Pricing
HelloGrowthCRM costs around A$18 per user per month (US$12), or US$10 per user per month on annual billing. There is a free forever plan, so a solo plumber can run a pipeline and test the follow-up without spending anything. Setup takes about fifteen minutes. If you would rather have it built for you, the optional managed RevOps service, Growth Engine, will configure the pipeline, sequences and reporting so you are not doing it between jobs.
CRM for tradies in Australia
How sales follow-up works across Australian trades, including plumbing.
ExplorePlumber CRM overview
The global version of this page, covering plumbing lead capture and quote chasing.
ExploreHelloGrowthCRM vs Tradify
Where job management ends and sales follow-up begins, compared honestly.
ExploreQuote builder
Building and sending plumbing quotes from the phone with saved line items.
ExploreXero CRM integration
Passing customer and quote detail across to the books your accountant uses.
ExploreFree CRM in Australia
What you get on the free forever plan before paying for anything.
ExplorePoint your enquiries at HelloGrowthCRM, set the follow-up once, and let it run while you are on the tools. Keep ServiceM8, Tradify, Simpro or AroFlo for scheduling and job management. Start on the free forever plan and see what your current follow-up is missing.
HelloGrowthCRM ships 12 AI agents across 3 autonomy levels — from fully autonomous voice calling to assistive smart compose. Every AI action is logged and reversible.
Voice Agent for Quote Follow-Up
AI calls Plumbers prospects a day after the quote goes out, answers the obvious questions, and books the next step so nobody has to chase manually.
Smart Compose for Client Messages
AI writing assist for enquiry replies, quote covering notes, and follow-up messages — consistent wording, sent faster.
Automated Follow-Up Sequences
Trigger SMS, WhatsApp, and email reminders on a schedule you set once, so every open quote gets chased until it is won or closed out.
AI Lead Scoring
Rank incoming plumbers enquiries by value, location, and response speed so the team works the best ones first.
All AI features included on every paid plan. No add-ons.