Is our data secure, and can we raise proper tax invoices?

Access is controlled by role, exports are permissioned and records can be deleted on request. On billing, the account holds the legal entity name, trade licence number and Tax Registration Number so the tax invoice your finance team issues carries what a UAE buyer will expect to see. Compliance with the UAE personal data protection law rests with you as the business collecting the data, and the CRM contributes the practical parts: consent captured at enquiry and a record of what was sent.

How does lead scoring work, and is it on the free plan?

Scoring is part of the paid plan. It ranks open enquiries on behaviour rather than opinion: how fast a contact replies, whether a site visit was requested, whether a trade licence was shared, and how many people from the buyer side joined the conversation. Each score is shown with its reasons so a rep can disagree with it. On the free plan you order the day yourself, which is perfectly workable while the pipeline is small.

What does the free plan cost and what is charged for?

The free plan available here costs nothing and does not expire. The paid plan is $10/user/month billed annually with no minimum seats, and it adds the WhatsApp shared inbox, the built-in dialer, email and SMS sequences, AI lead scoring and invoicing. Messaging charges levied by your WhatsApp provider are separate and billed by them. The boundary is deliberately about running costs rather than artificial limits.

Which AI features are included, and where?

AI lead scoring, thread and call summaries and drafted replies all sit on the paid plan, because each one consumes processing on every conversation. All of them are review before send, so nothing reaches a customer without a person approving it. The free plan gives you the structure the AI later works on: clean accounts, a real pipeline and a follow-up habit. Turning the AI on over a messy database is what makes it look useless.

Do field staff get a mobile app they will actually use?

Yes. Records, pipeline and tasks are available on the handset, which suits an owner or a rep moving between Business Bay, Al Quoz and a client office in a single day. Notes and photographs can be captured on site so a visit is recorded where it happened rather than reconstructed in the evening. On the paid plan the same app places calls from the record and shows the WhatsApp thread alongside the deal.

How is this better than the spreadsheet and WhatsApp groups we use today?

A spreadsheet holds what someone typed later, and a WhatsApp group holds what someone said, but neither says what is owed today. A CRM turns each open enquiry into a next action with a date and an owner. In the Emirates the second advantage is bigger: staff turnover is high, and a business that keeps its history on company records rather than personal phones does not lose a quarter of its pipeline with a resignation letter.

How quickly can a small team be running?

The same day, in most cases. Import your customer list, set the stages you already use verbally, and start recording live enquiries. There is no configuration project and no minimum team size. If you are coming from another CRM, export a file and import it so the history moves with the records rather than being left behind in a system you no longer want to pay for.

Free CRM for Small Business UAE

Free CRM For Small Business UAE That Turns Missed Follow-Ups into Booked Conversations

A free plan available for small Emirates businesses, with bilingual customer records, trade licence and TRN fields, and an honest split between what is free and what is paid.

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HelloGrowthCRM free plan for a UAE small business showing a shared pipeline, overdue follow-ups and a customer record with trade licence and TRN fields

Quick answer

Is HelloGrowthCRM right for Free CRM for Small Business UAE?

Yes. HelloGrowthCRM gives Free CRM for Small Business UAE a single system to capture every lead, automate follow-up across phone, WhatsApp, and email, prioritise leads with AI scoring, and forecast revenue — with calling and messaging built in instead of sold as add-ons. It's built for the problems these teams actually hit — like enquiries sit on individual phones, so when a salesperson changes employer the customer relationships leave with them — rather than generic sales busywork.

One shared pipeline for enquiries arriving from a website form, an exhibition badge, a referral and the shop phone, with the source recorded so you learn which of them repays the effort
Bilingual customer records that hold both the Arabic and English company name, because the name on the trade licence and the name a customer uses in conversation are frequently not the same
Trade licence number and Tax Registration Number on the account, so a tax invoice can be raised without an exchange of emails to collect details that were known at the first meeting

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What small Emirates businesses mean by a free CRM

The typical searcher is running a five person trading, contracting or services firm, is the best salesperson in it, and has just watched an enquiry go cold. Free means two things at once: no approval needed, and no risk of paying for something the team stops opening after a fortnight.

Turnover makes shared records the real requirement

The Emirates has a mobile workforce, and small businesses feel that more than large ones. A tool that keeps customer history on company records rather than personal handsets is worth more here than a better report, because it decides how much of the pipeline survives a resignation.

What to look for locally

Check that the account can hold both an Arabic and an English company name, the trade licence number and a TRN. Check that more than one billing entity can sit on the same customer, which is normal for groups running a free zone company alongside a mainland LLC. Check that export is available without paying.

Be realistic about WhatsApp from the start

Most enquiries in this market arrive on WhatsApp, and platform messaging carries a per-conversation cost that no provider absorbs indefinitely. A free plan that promises a full WhatsApp inbox at no charge deserves a direct question. The straightforward position is that the pipeline and follow-up are free and the messaging layer is paid.

How to evaluate in two weeks

Use live enquiries rather than sample data. After ten working days ask whether every open deal has a dated next action, whether someone other than the owner could explain the status of any account, and whether the whole database can be exported to a file. Three yeses justify continuing.

Set the upgrade trigger before you start

Agree in advance what would make paying obviously worthwhile. For most small UAE firms it is the day the team is switching between a phone and the CRM for the same conversation, or the day follow-up volume exceeds what one person can carry reliably.

What free covers and what paid adds

The division follows running cost rather than negotiating leverage. Pure software is free, and anything with a per-message or per-minute charge behind it is not.

Capability	Free plan	Paid plan
Shared pipeline and stages	Yes	Yes
Arabic and English name fields	Yes	Yes
Trade licence and TRN on account	Yes	Yes
Multiple billing entities	Yes	Yes
Follow-up tasks and scheduling	Yes	Yes
Full data export	Yes	Yes
WhatsApp shared inbox	No	Yes
Built-in dialer with recording	No	Yes
Email and SMS sequences	No	Yes
AI scoring and summaries	No	Yes

Where to go next

Challenges we solve

The problems holding this industry back — and the fix

Every team in this space loses revenue to the same recurring gaps. Here is what they cost you and how HelloGrowthCRM closes each one.

Enquiries sit on individual phones, so when a salesperson changes employer the customer relationships leave with them.

Every enquiry lives on the company record in a shared pipeline. On the paid plan the WhatsApp thread attaches to the account too, so a departure becomes an inconvenience rather than a loss.Company owned records

Invoices are delayed because the trade licence name or the TRN was never captured during the sale.

Those fields sit on the account from the first meeting, so the document your finance team raises is complete the first time and the accounts department on the buyer side has nothing to send back.Trade licence and TRN fields

Quotes are issued in a hurry against the wrong entity when a customer operates both a free zone and a mainland company.

Both entities can be held on the same account with the correct one attached to each deal, so the paperwork matches the buyer expectation without anyone needing to remember the structure.Multiple billing entities

The owner delays starting because free tools are assumed to be trials that expire mid-project.

The free plan is a working tier rather than a countdown, and everything entered stays in place when you upgrade. Starting costs nothing and nothing has to be redone later.Free plan with clean upgrade

What you get

Why teams choose HelloGrowthCRM

AI-powered CRM with the features you need to close more deals.

One shared pipeline for enquiries arriving from a website form, an exhibition badge, a referral and the shop phone, with the source recorded so you learn which of them repays the effort

Bilingual customer records that hold both the Arabic and English company name, because the name on the trade licence and the name a customer uses in conversation are frequently not the same

Trade licence number and Tax Registration Number on the account, so a tax invoice can be raised without an exchange of emails to collect details that were known at the first meeting

Separate billing entities on one account for groups that operate both a free zone company and a mainland LLC, so the correct entity is attached to each deal from the start

Follow-up tasks that show only what is overdue today, which is what makes a CRM survive contact with a small team that is genuinely busy

Quotation tracking in dirhams with the sent date and validity, so a customer who has been holding a number for a month is visible rather than assumed

Appointment scheduling for site visits and showroom slots, removing the messaging back and forth that precedes every meeting in this market

Multiple contacts per company, which matters immediately in the Emirates where the person enquiring, the person negotiating and the person releasing payment are usually three different people

Notes, photographs and documents attached to the account, so the site photo, the approved drawing and the signed acceptance stay with the customer record

Full data export on the free plan, so what you build is portable and staying is a decision rather than a consequence

Mobile access for an owner who spends the day between Al Quoz, Deira and a client office rather than at a desk

An upgrade that adds the WhatsApp inbox, calling, sequences and AI scoring over the same data, with nothing re-entered and no second system to maintain

Compare HelloGrowthCRM to HubSpot, Salesforce & more

HelloGrowthCRM by the numbers

$12: per user/month list price — $10/user/mo on annual billing, ₹899/user/mo in India
$0: free forever starter plan — no credit card required
14-day: trial included on paid plans
259+: live integrations, from WhatsApp to Tally and QuickBooks
500+: teams worldwide run their pipeline on HelloGrowthCRM

Frequently Asked Questions

Common questions about using HelloGrowthCRM in your industry.

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