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Ship Operator CRM

Run Every Voyage, Crew Rotation, and Charter Deal in One Place — Nothing Slips

Track voyages, plan crew changes, manage charters, and stay ahead of maintenance — so vessels keep earning, reliefs happen on time, and nothing slips through the gaps.

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FleetHelm · Ship Operator CRM

Voyages · crew planning · charters · maintenance

At sea

1

Discharging

1

Voyages

3

Log a voyage

VesselRouteCargoStatus·
MV Northern CrestRotterdam → Singapore32,000 mt grain
MV Atlas PioneerSantos → Qingdao55,000 mt iron ore
MV Coral TraderHouston → Antwerp18,500 mt steel coils

Quick answer

Is HelloGrowthCRM right for Ship Operator CRM?

Yes. HelloGrowthCRM gives Ship Operator CRM a single system to capture every lead, automate follow-up across phone, WhatsApp, and email, prioritise leads with AI scoring, and forecast revenue — with calling and messaging built in instead of sold as add-ons. It's built for the problems these teams actually hit — like crew relief planning starts when the master emails about expiring contracts, and a late visa turns one rotation into three flight rebookings — rather than generic sales busywork.
  • Voyage tracking from planned to at sea to discharging to completed, with vessel, route, and cargo on every record
  • Crew planning that shows who is onboard, who is due relief, and who is on leave across the fleet
  • Sign-off due dates surfaced early so crew changes are arranged before a contract overruns

See pricingBook a demo

01

A vessel only earns when everything lines up

Many moving parts, one missed link

An operating vessel is the product of dozens of moving parts holding together at once: a fixed charter, a loaded cargo, a certified crew, and a hull that is in class. When any one of those slips, the ship stops earning — and the cost is measured in tens of thousands of dollars a day.

The trouble is that the voyage lives in one spreadsheet, the crew roster in another, the charter in an email thread, and the survey list in the technical superintendent's head. HelloGrowthCRM brings voyages, crew, charters, and maintenance onto one record per vessel, so the people running the fleet can see the whole picture before something gives.

02

Voyages you can see without chasing the bridge

Every voyage by stage at a glance

Knowing where each ship is and what it is doing should not require a round of phone calls. In HelloGrowthCRM every voyage carries its vessel, route, and cargo, and moves through planned, at sea, discharging, and completed.

A glance tells you how many ships are at sea and how many are working cargo in port, so commercial and operations teams plan the next fixture against a real position rather than a guess.

03

Crew changes that happen before the deadline, not after

Surface every relief in time

A crew contract that overruns is a compliance problem and a morale problem, and an unplanned relief is an expensive one. HelloGrowthCRM ties each seafarer to a vessel, a rank, and a sign-off due date, and shows at a glance who is onboard, who is due relief, and who is on leave.

Reliefs surface early enough to arrange flights and reliefs calmly, instead of scrambling when a contract has already lapsed.

04

Charters and rates without the email archaeology

Fleet earnings, never buried in inboxes

The commercial value of a fleet lives in its fixtures, but those fixtures too often sit buried in inboxes. HelloGrowthCRM tracks each charter from negotiating to fixed to redelivered, with the daily rate on every record.

The earning power of the fleet is visible and the redelivery dates that drive the next fixture are never a surprise.

05

Maintenance that protects the certificate, not just the kit

Flag overdue work before detention

An overdue survey is not only a mechanical risk — it is a detention waiting to happen and an off-hire claim waiting to be filed. HelloGrowthCRM gives every maintenance item a due date and a status, and flags overdue work before it costs the ship its class or its charter.

Keeping voyages, crew, charters, and maintenance on one shared record is how a lean owner runs more ships without losing control of any of them.

AI & Intelligence

AI Features Built for Ship Owners & Operators

HelloGrowthCRM ships 12 AI agents across 3 autonomy levels — from fully autonomous voice calling to assistive smart compose. Every AI action is logged and reversible.

Automated Crew & Charter Alerts

Crew change notices and charter updates go out automatically by WhatsApp and email.

Smart Operations Updates

AI drafts voyage updates, crew notices, and charterer correspondence in seconds.

AI Relief & Survey Prompts

Surface crew reliefs and maintenance due so nothing overruns its window.

Smart Fleet Reporting

Vessels at sea, reliefs due, charter income, and overdue maintenance compiled automatically.

Explore AI Agents

All AI features included on every paid plan. No add-ons.

Challenges we solve

The problems holding this industry back — and the fix

Every team in this space loses revenue to the same recurring gaps. Here is what they cost you and how HelloGrowthCRM closes each one.

  • Crew relief planning starts when the master emails about expiring contracts, and a late visa turns one rotation into three flight rebookings.

    Crew change dates per vessel are tracked with automated lead-time tasks for visas, flights, and reliefs assigned weeks ahead, so rotations are planned against the trading schedule instead of improvised against an angry email from the ship.Crew rotation planning

  • Charterer enquiries for next employment arrive while the current voyage is mid-sea, and slow answers cost the better fixture.

    Each vessel's position, open dates, and ongoing charter discussions live in one pipeline view, so commercial managers respond to employment enquiries with accurate availability in minutes - and every negotiation thread is logged against the charter deal.Charter opportunity pipeline

  • Survey windows and certificate expiries scattered across class society portals ambush the operations team mid-charter.

    Every certificate, survey, and docking window carries renewal reminders firing months ahead with an assigned owner, letting drydock planning align with charter gaps - so compliance dates shape the schedule instead of breaking it.Survey and certificate reminders

  • Voyage instructions, agent appointments, and bunker arrangements scatter across email chains, and the night duty officer cannot reconstruct the plan.

    Each voyage is a record holding instructions, agent contacts, bunker notes, and status updates in one thread with role-based access, so anyone covering the desk reads the full picture in five minutes instead of forwarding emails at 2 am.Voyage record threads

  • Off-hire claims and charter party disputes get settled badly because the supporting timeline was never assembled while events were fresh.

    Operations log events, delays, and correspondence against the charter record as they happen via mobile and desktop, building a dated evidence trail - so when a dispute surfaces months later, the file argues for itself.Charter event logging

What you get

Why teams choose HelloGrowthCRM

AI-powered CRM with the features you need to close more deals.

  • Voyage tracking from planned to at sea to discharging to completed, with vessel, route, and cargo on every record
  • Crew planning that shows who is onboard, who is due relief, and who is on leave across the fleet
  • Sign-off due dates surfaced early so crew changes are arranged before a contract overruns
  • Charter pipeline from negotiating to fixed to redelivered, with the daily rate on each fixture
  • Maintenance register that flags overdue items before they become detentions or off-hire
  • Account view tying each vessel's voyages, crew, charters, and maintenance together
  • Daily-rate visibility across fixed charters so earnings are clear at a glance
  • WhatsApp and email automation for crew change notices, charter updates, and maintenance reminders
  • Reporting on vessels at sea, relief due, fixed charter income, and overdue maintenance
Compare HelloGrowthCRM to HubSpot, Salesforce & more

HelloGrowthCRM by the numbers

$12
per user/month list price — $10/user/mo on annual billing, ₹899/user/mo in India
$0
free forever starter plan — no credit card required
14-day
trial included on paid plans
259+
live integrations, from WhatsApp to Tally and QuickBooks
500+
teams worldwide run their pipeline on HelloGrowthCRM

Frequently Asked Questions

Common questions about using HelloGrowthCRM in your industry.

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