Overview
Delighted is a lightweight NPS, CSAT and CES survey tool that sends single-question surveys by email or SMS and reports scores in real time, popular with small and mid-size product teams.
HelloGrowthCRM does not have a native Delighted connector yet — it is on the survey / nps / feedback list of planned integrations. That does not mean the two cannot work together today.
Delighted's built-in webhooks fire on every new response and can post straight to HelloGrowthCRM's inbound webhook endpoint, with Zapier available as a no-code alternative for the same event.
What a Delighted link would do
- Log every Delighted NPS response, score plus verbatim comment, onto the matching contact's activity timeline as it comes in.
- Create a follow-up task for the account owner automatically when a Delighted response scores a detractor, in the 0-6 range.
- Tag a contact as a promoter in HelloGrowthCRM when a Delighted score of 9 or 10 arrives, useful for referral or case-study outreach.
How to connect Delighted today
Delighted's built-in webhooks fire on every new response and can post straight to HelloGrowthCRM's inbound webhook endpoint, with Zapier available as a no-code alternative for the same event.
Best practices
- Start with the one Delighted event your team acts on most, send only that into HelloGrowthCRM, and check a week of records before adding more.
- Pick one matching key for Delighted records — usually work email or phone — so an event updates the existing lead instead of creating a duplicate.
- Name an owner for the Delighted connection: whoever set up the webhook or Zap should also be the person who notices when it stops.
FAQ
Governance
Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.
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