Overview
Swiggy Partner is the restaurant-facing dashboard of Swiggy, the Indian food delivery platform, used by restaurants to manage orders, menus, offers and delivery performance metrics.
HelloGrowthCRM does not have a native Swiggy Partner connector yet — it is on the restaurant pos / delivery list of planned integrations. That does not mean the two cannot work together today.
Since Swiggy Partner does not offer a public integration API to individual restaurants, order and performance notification emails can be forwarded to a HelloGrowthCRM email-to-lead address, or dashboard exports can be bulk-imported as CSV or Excel.
What a Swiggy Partner link would do
- A new order notification from Swiggy Partner creates a lead or contact record with the order value and outlet attached.
- An order cancellation flagged in Swiggy Partner creates a task for the outlet manager to review the cause.
- A customer ordering repeatedly through Swiggy triggers a WhatsApp offer to bring them to a direct-ordering channel.
How to connect Swiggy Partner today
Since Swiggy Partner does not offer a public integration API to individual restaurants, order and performance notification emails can be forwarded to a HelloGrowthCRM email-to-lead address, or dashboard exports can be bulk-imported as CSV or Excel.
Best practices
- Start with the one Swiggy Partner event your team acts on most, send only that into HelloGrowthCRM, and check a week of records before adding more.
- Pick one matching key for Swiggy Partner records — usually work email or phone — so an event updates the existing lead instead of creating a duplicate.
- Name an owner for the Swiggy Partner connection: whoever set up the webhook or Zap should also be the person who notices when it stops.
FAQ
Governance
Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.
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