Why teams switch from Kommo
Four reasons sales teams choose HelloGrowthCRM over Kommo.
Full CRM — not just a messaging hub
Kommo is built around consolidating messenger conversations. HelloGrowthCRM includes all of that plus a full sales pipeline, AI lead scoring, deal forecasting, and activity tracking — a complete CRM, not just a chat inbox.
Built-in dialer Kommo doesn't have
Kommo has no built-in calling. HelloGrowthCRM includes a native click-to-call dialer with call recording, AI call summaries, and post-call automation — all linked to the same lead record as your WhatsApp messages.
AI lead scoring to prioritise your pipeline
Kommo has no AI lead scoring. HelloGrowthCRM scores every lead by close probability using AI enrichment and engagement signals — so your team works the hottest leads first, not just the most recent WhatsApp message.
Managed RevOps — execution, not just software
Kommo is self-serve software with no done-for-you option. HelloGrowthCRM's Growth Engine gives you a dedicated RevOps specialist who runs your pipeline, sequences, and outreach — ideal for teams who want results, not just tools.
HelloGrowthCRM vs Kommo — feature comparison
| Feature | HelloGrowthCRM | Kommo |
|---|---|---|
| Primary strength | Full sales CRM — pipeline, AI, calling, WhatsApp | Messenger consolidation (WhatsApp, Instagram, etc.) |
| Built-in sales dialer | Yes — click-to-call, recording, AI summaries | Not available |
| AI lead scoring | Included in all plans | Not available |
| Pipeline management | Kanban + list + AI deal forecasting | Kanban — basic pipeline |
| Lead enrichment | Yes — AI enrichment from multiple signals | Not available |
| Managed RevOps | Growth Engine — dedicated specialist | Not available |
| India pricing (INR) | ₹899/user/month | USD only — $15+/user/month |
| IndiaMART / JustDial integration | Yes — native lead capture | Not available |
Switch without the chaos.
- 1
Step 1
Export from Kommo
- 2
Step 2
Import into HelloGrowthCRM
- 3
Step 3
Enable WhatsApp and the dialer
- Live
Selling in HelloGrowthCRM
Pipeline, reminders and history in one place
Keep your old account readable for a few weeks after cutover.
How to migrate from Kommo in 3 steps
- 1
Export from Kommo: go to Settings → Data → Export. Download contacts and deals as CSV files. Kommo exports standard field sets including name, email, phone, pipeline stage, and responsible user.
- 2
Import into HelloGrowthCRM: upload your Kommo CSV at Leads → Import. The import wizard maps Kommo's contact and deal fields automatically. WhatsApp conversation history is not transferable but all lead records come across cleanly.
- 3
Enable WhatsApp and the dialer: connect your WhatsApp Business API number and configure your dialer in HelloGrowthCRM settings. Your team gets a single inbox for WhatsApp and calls — plus the full CRM pipeline — in one place.
Why teams move from Kommo to HelloGrowthCRM
Kommo (formerly amoCRM) is built around messenger-first sales — WhatsApp, Instagram, Telegram, Facebook Messenger, and live chat consolidated into a unified CRM inbox. For teams whose primary sales channel is messaging, Kommo's positioning is well-suited and the messenger integrations are genuinely deep. The pattern that drives the move to HelloGrowthCRM is usually that the team's sales motion has expanded beyond pure messaging into a fuller pipeline that includes calling, AI lead scoring, deeper pipeline reporting, and operational layers Kommo was not primarily designed to provide.
Kommo's calling support relies on third-party integrations rather than a native dialer. WhatsApp messaging is excellent, but power-dialer workflows, call recording, and AI call summarisation require additional vendors. HelloGrowthCRM ships both — native dialer with recording and AI summaries, plus the same messenger-consolidation layer that Kommo customers value. For teams running a true multi-channel motion (messaging plus calling plus email plus scheduling), HelloGrowthCRM removes the integration burden.
Kommo's AI features are limited compared to current AI-first CRMs. Lead scoring is rule-based rather than learned, and there is no deal-risk detection or forecast-prediction layer comparable to what HelloGrowthCRM provides. For teams that have grown past the size where manual prioritisation is feasible (typically twenty seats and above), the AI gap becomes operationally meaningful. Migration is straightforward — most teams complete the move in 1 to 2 days, keeping the messenger consolidation Kommo was strong at while gaining the dialer, AI, and managed-RevOps layers Kommo lacks.
Verdict
Kommo solves a real problem — consolidating messenger conversations into a CRM view. But once your team needs to call leads, score them by quality, forecast revenue, or get hands-on RevOps support, Kommo's scope ends and the gaps start. HelloGrowthCRM includes Kommo's messaging strengths plus the dialer, AI scoring, and RevOps execution layer that growing sales teams need.
Frequently asked questions about switching from Kommo
Need hands-on help? Our team migrates you for free.
More switching guides
See how teams move to HelloGrowthCRM from other tools.
Why sales teams move from Kommo to a dedicated sales CRM
Kommo (formerly amoCRM) built its reputation as a messenger-first CRM — a platform that unifies WhatsApp, Instagram, Telegram, and Facebook Messenger conversations into a single inbox. For teams whose entire sales motion lives inside messaging apps, that focus is genuinely useful. The pattern that drives the move to HelloGrowthCRM is usually that a growing Indian sales team needs more than conversation management: they need pipeline forecasting, AI lead scoring, a built-in dialer for voice outreach, and integrations with IndiaMART and JustDial that Kommo was never designed to support.
- Messenger-only pipeline is too narrow for complex B2B sales: Kommo's pipeline is built around conversation threads. For B2B deals with multiple contacts, multiple touchpoints across email and phone, and multi-month sales cycles, a conversation-centric pipeline misses critical context. HelloGrowthCRM tracks every touchpoint — WhatsApp, email, calls, notes — against the deal record regardless of channel.
- No built-in sales dialer: Kommo has no native calling feature. Indian sales teams doing high-volume outbound calling need a separate phone system. HelloGrowthCRM includes a native click-to-call dialer with call recording and AI-generated call summaries built into the base plan — no third-party telephony required.
- No AI lead scoring at any tier: Kommo has no AI-based lead prioritisation. HelloGrowthCRM scores every lead by close probability using sales signals — call frequency, pipeline movement, deal value, and engagement recency — active from the first import without configuration.
- No IndiaMART or JustDial integration: Kommo has no native lead capture from IndiaMART or JustDial — the two largest B2B lead sources for Indian SMBs. HelloGrowthCRM captures new enquiries directly from both platforms and auto-creates lead records with source attribution.
- USD billing with no INR pricing: Kommo charges in USD at $15–$45/user/month with no INR pricing option, no GST-inclusive invoicing, and no local payment method support. HelloGrowthCRM is priced at ₹899/user/month with INR invoices, Razorpay payment, and GST compliance built in.
What migrates from Kommo to HelloGrowthCRM
- Contacts: Export from Kommo Contacts → Export → CSV. Standard fields (First Name, Last Name, Email, Phone, Company) auto-map in HelloGrowthCRM's import wizard.
- Leads and Deals: Kommo's pipeline records export as CSV with stage, value, and linked contact. These import as HelloGrowthCRM Deals with stage and deal value preserved.
- Custom Fields: Kommo custom contact and lead fields export in the CSV. Recreate them in HelloGrowthCRM's field manager and map during import.
- Tags: Kommo contact tags export as a column in the CSV and import as HelloGrowthCRM labels for filtering and automation targeting.
- Pipeline Stages: Recreate your Kommo pipeline stage names in HelloGrowthCRM Deals → Pipeline — approximately ten minutes with close probability configurable per stage.
- Notes: Kommo notes on contacts export in the CSV and import as notes against the relevant HelloGrowthCRM contact record.
- Conversation History: WhatsApp and messenger conversation history stays in Kommo as a historical record. Future conversations through HelloGrowthCRM's native WhatsApp inbox are tracked from day one.
- Automations: Kommo chatbot flows and automation sequences do not transfer. Rebuild your key follow-up sequences in HelloGrowthCRM's Automation builder — most teams rebuild their top three sequences in 2–3 hours.
3-day migration plan from Kommo
- Day 1 — Export and import: In Kommo go to Contacts → select all → Export → CSV. Export your Leads/Deals separately from the pipeline view. In HelloGrowthCRM upload each at Leads → Import. Standard Kommo field names auto-map. Review custom field mapping, confirm tags, and run the import. Your full contact and pipeline database is live in HelloGrowthCRM by end of day one.
- Day 2 — Configure pipeline and India-specific tools: Recreate Kommo pipeline stages in HelloGrowthCRM Deals → Pipeline. Connect WhatsApp Business API — immediately available on HelloGrowthCRM with no add-on cost. Connect IndiaMART and JustDial lead capture for direct enquiry routing. Configure the dialer with your business number. Build your primary follow-up automation sequence. Invite all sales reps.
- Day 3 — Parallel validation and go-live: Run HelloGrowthCRM alongside Kommo for one day. Have reps handle new leads in HelloGrowthCRM. Verify AI scoring is active, WhatsApp conversations are logging correctly, and the dialer is working. After validation, HelloGrowthCRM becomes the system of record. Cancel Kommo at your next billing date.
More questions about switching from Kommo
- Is Kommo a full CRM or a messaging tool?
- Kommo is primarily a messenger-focused sales tool — it centralises WhatsApp, Telegram, Instagram, and Facebook Messenger conversations with a pipeline view layered on top. For teams that sell entirely through messaging apps, it works well. For teams that also need voice calling, email sequences, AI lead scoring, and India-specific integrations (IndiaMART, JustDial, Razorpay), HelloGrowthCRM is better suited as a complete sales CRM.
- Can HelloGrowthCRM replace Kommo's WhatsApp inbox?
- Yes. HelloGrowthCRM includes a native two-way WhatsApp Business API inbox — all conversations are logged against the lead record, automated sequences send WhatsApp messages on a schedule, and broadcast campaigns reach your full contact list. The difference is that HelloGrowthCRM's WhatsApp is part of a full sales CRM rather than a standalone messenger hub.
- How much does Kommo cost compared to HelloGrowthCRM for an Indian team?
- Kommo Base is $15/user/month (~₹1,250), Advanced is $25/user/month (~₹2,080), Enterprise is $45/user/month (~₹3,750) — all billed in USD with no INR option. HelloGrowthCRM is ₹899/user/month with INR billing, GST invoices, and Razorpay payment. A 5-person team saves approximately ₹2 lakhs/year switching from Kommo Advanced to HelloGrowthCRM.
- Does HelloGrowthCRM work with all the messengers Kommo supports?
- HelloGrowthCRM's native integrations include WhatsApp Business API (two-way), email (Gmail/Outlook), and voice calling. Instagram DM and Telegram are on the roadmap. For Indian B2B sales teams, WhatsApp is the dominant channel — HelloGrowthCRM's WhatsApp integration is deeper than Kommo's, with broadcast campaigns, automation sequences, and AI-assisted reply drafts.
- How does the migration from Kommo actually work?
- Export contacts and leads from Kommo as CSV. Import both into HelloGrowthCRM's import wizard — field names auto-map. Recreate pipeline stages and rebuild key automation sequences. Most teams complete the migration in 1–2 days. HelloGrowthCRM's support team assists via WhatsApp at no extra cost on all paid plans.
Start your migration from Kommo today
Move from a messenger tool to a full sales CRM. AI scoring, built-in dialer, IndiaMART lead capture, and native WhatsApp at ₹899/user/month with INR billing.