HelloGrowthCRM vs Kommo CRM — Which WhatsApp CRM is Right for Your Business?

How to evaluate Kommo alternatives

Kommo (formerly amoCRM) earned its position as a chat-first CRM: the WhatsApp-first pipelines and Salesbot chatbot builder are genuinely strong, and it has real traction in MENA — particularly the UAE — plus LATAM and Russian-speaking markets. For teams whose entire motion is conversational, the messaging layer is well executed, and Salesbot handles complex branching WhatsApp automation better than most rivals. The pattern that drives teams to evaluate Kommo alternatives is that the bundle ends where the conversation ends: there is no AI lead scoring to rank which chats are worth answering first, no built-in dialer, and no native quotes, invoices, or payment collection — so closing and billing a deal usually means adding a second and sometimes third tool around the CRM.

The capability gaps to check: AI lead scoring is not available in Kommo; calling runs through SIP and third-party telephony integrations with separate setup and billing rather than a built-in dialer; quotes, invoices, and payments are not core capabilities; and there is no AI email composer. HelloGrowthCRM matches the WhatsApp capability — native WhatsApp Business API with two-way conversations and sequences — and adds the rest natively: AI lead scoring in all paid plans, a dialer with click-to-call, recording, and AI call summaries logged on the same lead record as the WhatsApp thread, and native quotes, invoicing, and payment collection. The fair caveat: if you specifically need Salesbot's branching bot flows, Kommo remains stronger on interactive chatbot building.

Pricing favours HelloGrowthCRM at entry. Kommo's Base plan starts at $15 per user per month with no free plan — only a 14-day trial (as of July 2026). HelloGrowthCRM is $12 per user per month, $10 on annual billing (₹899 per user per month in India), with a free plan for 1 user and up to 200 leads. For a 5-person team the entry-price gap alone is $180 to $300 per year, before counting the telephony integrations Kommo teams typically add for calling and the separate billing software for invoicing. Because the two products overlap most on WhatsApp, the practical comparison is what surrounds it: scoring, dialing, and billing included versus assembled from add-ons.

Migration from Kommo is a standard CSV move: export contacts, leads, and deal history, then import through HelloGrowthCRM's wizard. Custom fields, pipeline stages, and automation sequences need recreating — typically a 2-to-4-hour task for a small team, with support available for planning. Salesbot flows do not port across, so before switching, list which bot conversations actually drive revenue and check whether HelloGrowthCRM's automated message sequences cover them; for most lead-qualification and follow-up flows they do, while elaborate form-filling bots may not translate. Run both tools in parallel for a week or two on live WhatsApp traffic — the free plan makes that inexpensive — and cut over once the team confirms conversations, scoring, and follow-ups are flowing into the same pipeline.