Free CRM for Vietnam: Track Every Lead and Follow-Up Without Paying

Most Vietnamese small businesses do not need a large sales system. They need to stop losing customers between conversations. A quotation goes out and nobody chases it. A customer asks a question on Zalo and the reply waits until the next day. The details of a good account live on one salesperson's phone.

A free CRM is the lowest-risk way to fix that. You put your customers and open deals in one place, give each one a next step, and find out whether your team will actually use it, all before spending anything. If the habit takes hold, upgrading is an easy decision. If it does not, you have lost nothing.

HelloGrowthCRM's Free Forever plan is a permanent plan, not a trial. It needs no card. It covers one user and up to 200 leads, which is enough for an owner or a single salesperson to manage every live customer and open quotation.

You get contact and company records, one sales pipeline on a Kanban board, basic activity logging, a task board for follow-ups, a few basic email templates, WhatsApp click-to-chat from a contact, 30-day analytics and a read-only mobile dashboard. Vietnamese names and notes are stored exactly as typed, alongside an English interface. You can import your existing spreadsheet on day one.

A free plan is only useful if you know where it stops. On HelloGrowthCRM's free plan:

None of these limits stop a small business from tracking customers and following up on time. They start to matter when the team grows or when enquiries need to arrive automatically.

Zalo is where many domestic Vietnamese conversations happen. HelloGrowthCRM does not have a native Zalo integration on any plan. On paid plans, Zalo enquiries can be routed in through a Zalo OA webhook using the webhook integration. On the free plan, the workable habit is simple: keep chatting on Zalo and log the agreed price, quantity and next step against the customer. It takes seconds and keeps the record complete.

WhatsApp on the free plan is click-to-chat, which opens a conversation from a contact record. The shared WhatsApp Business API inbox, templates and broadcasts are part of paid plans. See WhatsApp CRM for Vietnam for what the full inbox does.

Do not upgrade on instinct. Watch for these signals during your first month or two: a second person needs their own login; you are approaching 200 leads; customers expect quick WhatsApp replies from whoever is on shift; you want website, Facebook or Zalo leads to arrive automatically; or someone spends an hour every week building a report by hand. Any one of these means manual work is starting to cost more than a seat.

Paid plans are billed in US dollars through Stripe at $12 per user per month, or $10 per user per month on annual billing. Your bank converts the charge to dong. Buy seats only for the people who work the pipeline every day. Full details are on the pricing page.

Free CRM plans differ in ways that are easy to miss. Check whether the plan is permanent or a time-limited trial. Check how many users and records it allows, and what happens when you reach the limit. Check which channels connect, especially whether WhatsApp is click-to-chat or a full inbox, and how Zalo leads would reach the system. Check how you would export your data if you ever left. And read the paid pricing before you depend on the free tier, so growth does not bring a surprise.

Whatever tool you choose, test it with real customers for a few weeks. The best evidence is whether quotations get chased and whether the team trusts the board in your weekly meeting.

Import your customer list, set five pipeline stages that match how you sell, and put every open quotation on the board with a follow-up date. Give it a month. If deals stop going quiet, the habit is working. Then decide on upgrading with evidence, not guesses.

Related reading: HelloGrowthCRM in Vietnam, CRM for Vietnamese exporters and SMBs, manufacturing CRM for Vietnam, retail CRM for Vietnam, real estate CRM for Vietnam, the free CRM plan, free CRM versus paid CRM, and all features.