What bulk email inside a CRM is for
A standalone email tool sends to a list. A CRM sends to a segment of your customer database and then records what happened where the rest of your customer history lives. That is the whole difference, and it decides whether email produces pipeline or produces a report nobody acts on.
The practical test is simple. After a campaign, can a rep open a contact and see that this person received Tuesday's email, opened it twice, clicked the pricing link and has an open deal at proposal stage? If yes, the send is useful. If the engagement data sits in a different tool, the campaign was a broadcast.
