The candidate replied to a number nobody is watching
A reply at twenty to eleven at night saying yes, still interested, reaches whichever consultant's phone sent the original message. If that consultant is on leave, running a drive, or has left the agency, it sits unread, and by the time anyone opens it the candidate has decided the role went to someone else. Silence is the complaint candidates make most often about agencies, and this is where most of it starts.
The client side has the same hole in a more expensive place. Interview slots, feedback and offer approvals arrive as messages to one account manager, invisible to the consultant sourcing for that job order, so a candidate hears about a Thursday interview on Friday morning.
One number, assigned conversations, full history
Every candidate and hiring manager thread lands in one queue on the agency's business number. Conversations are assigned by round robin, by desk territory or to the consultant who owns the candidate, and an open conversation is marked in progress so two people never answer the same candidate differently.
Threads attach to the candidate record and to the job order, so whoever covers a colleague's desk reads the conversation instead of asking a candidate to repeat their notice period. Internal notes stay internal, which is how an account manager tells a junior what the client will accept on salary without that ever reaching the candidate.
More on the capability itself: Shared Team Inbox. More on this industry: CRM for recruitment teams.
A Thursday interview slot that reaches the candidate on Thursday
A hiring manager messages the agency number at six in the evening with two interview slots.
- 1The message lands in the shared queue, already attached to the client account and the open job order.
- 2It is assigned to the account manager, and the sourcing consultant sees it because the thread sits on the job order.
- 3The consultant confirms with the candidate from the same number, and both messages stay on the candidate record.
Everything here is on the Growth plan at ₹899/user/month + GST on annual billing. No module pricing, no per-rule charge, no minimum seats, and a Free Forever plan with one user and 200 leads to test it on.
The rest of the stack for this team
Questions teams ask
Start on the free plan
One user, 200 leads, no card and no expiry. Enough to run the workflow above end to end before you involve anyone else.