Your order book is sitting on phones you do not own
A counter does not think of itself as messaging a firm. It messages a person. So a large part of the day's order flow lives in chat threads on handsets the business does not control, in a form nobody can search, sitting between a family group and a school notice.
The failures that follow are ordinary and expensive. Two people answer the same chemist with two different slab quantities. A voice-note order is heard once and half-remembered at the billing desk. A message that arrives on an officer's day off is opened on Monday, by which time the shop has bought the item from someone who replied. And when an officer resigns, forty counters keep messaging a number that no longer works for you.
One business number with a queue behind it
Every counter's message lands in a shared inbox the whole desk can see, assigned by rule to the officer on that beat and reassigned in one click when he is away. The thread sits on the counter's record, so the last three months of orders, complaints and slab questions are visible to whoever opens the account next. Internal notes let the billing desk ask a question about a short line without messaging the chemist. First-response targets make a message that has sat untouched for two hours visible while it is still fixable, rather than at the review meeting on Saturday.
More on the capability itself: Shared Team Inbox. More on this industry: CRM for pharma distributors.
A voice note at twenty to ten at night
The chemist lists eleven items and goes to sleep.
- 1The message lands in the shared queue, attached to that counter's record, assigned to the beat officer by rule.
- 2At eight in the morning he opens it with the shop's last order and outstanding already on screen.
- 3He confirms the lines in the thread, flags one that is short, and passes the rest to the desk for billing.
₹899/user/month + GST on annual billing, billed in INR with a GST-compliant invoice. ₹1,099/user/month + GST if you would rather pay month to month. The free plan carries one user and 200 leads and does not expire.
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Questions teams ask
Put your own week through it
Import last month's enquiries and replay them through this workflow. It takes an afternoon and tells you more than a demo will.