How It Works
Get started in three simple steps
1
Dial
Reps open a lead or contact and click to call. The power dialer automatically dials from your list with preview or predictive dialing modes.
2
Manage
Inbound calls are routed automatically to available agents based on queue settings, IVR menus, and skill-based routing. All calls stay in the CRM with full context.
3
Log & Review
Call outcomes are logged automatically with disposition codes. All calls are recorded, transcribed, and synced to the contact record.
Key Features
Power dialer with preview and predictive modes
Inbound call queue management with IVR
Automatic call routing and transfer between agents
Call recording and logging in the CRM
Live call monitoring by supervisors
Voicemail drop functionality
Call disposition codes and tagging
Agent availability tracking and status management
Call center analytics dashboard with KPIs
BYO SIP trunk support (bring your own carrier)
Use Cases
Inside Sales and SDR Teams
Power dialers and preview dialing let SDRs make more calls in less time. Call context is always available in the CRM so reps can reference previous conversations.
What teams care about
- Fast adoption with less manual cleanup for managers and reps.
- Clear visibility into workflow execution, outcomes, and accountability.
- Reliable handoffs into the CRM record so downstream teams keep full context.
Deep dive
Open the sections that matter most instead of scrolling through a long uninterrupted text block.
Inside sales teams spend their day switching between tools: a softphone to make calls, a CRM to log context, and email to follow up. Every tab switch is friction that slows reps down and takes their focus off closing deals.
A call center integrated directly into the CRM eliminates that friction. Reps can see the prospect's history, make a call, and log the outcome — all in one place. That speeds up the dial cycle and improves conversion.
Buyer playbook
Compare, launch, and govern the workflow with an interactive overview instead of four long generic essays.
How teams evaluate call center
The best pages help buyers understand fit quickly instead of forcing them through long walls of copy.
Check whether the product covers the capabilities you actually care about, such as Power dialer with preview and predictive modes, Inbound call queue management with IVR, Automatic call routing and transfer between agents, Call recording and logging in the CRM.
Test if it supports real execution scenarios like Inside Sales and SDR Teams, Inbound Call Center Operations, Sales Support and Customer Success.
Confirm the workflow stays connected to Twilio, SIP Trunks, Zapier so reporting and handoffs remain reliable.