“Case follow-up communication that used to require three staff members is now handled with automated reminders. Hearing preparation is no longer a fire drill.”

Adv. Sunita Rao

Registrar · Indian Arbitration Centre

General FAQs

Case-intake enquiries deserve the same rigour as the cases themselves

An arbitration centre or mediation institution grows on intake — yet intake is usually the least structured part of the operation. A corporate counsel emails asking about institutional rules and fee schedules, a law firm calls to check arbitrator availability for a construction dispute, a party enquires whether their contract clause permits institutional arbitration. These enquiries scatter across the registrar’s inbox and the front-office phone log, and the institutions that respond slowly lose filings to ad-hoc proceedings or competing centres. HelloGrowthCRM treats each intake enquiry as a staged record — enquiry received, rules shared, clause reviewed, fees quoted, filing confirmed — with an owner and a response deadline. The secretariat sees which enquiries are pending a reply, which parties received fee schedules and went quiet, and where each prospective filing stands.

Hearing-date reminders that reach every party, counsel, and arbitrator

One adjournment because counsel did not receive the notice costs the institution credibility with every party in the room. Coordinating hearings means notifying claimant, respondent, their counsel, the tribunal, and sometimes interpreters and venue staff — for every case, before every sitting. HelloGrowthCRM automates the cadence: notices and reminders go out by email or WhatsApp ahead of each hearing date, with delivery logged against the case record. Panel coordination runs in the same system — arbitrator profiles carry specialisation, current caseload, availability, and disclosure records, so appointments are made from data rather than memory. Procedural deadlines (statements of claim, replies, document production) become dated tasks the case manager can track at a glance.

Intake enquiry pipeline

From first rules query to confirmed filing, with owners and response deadlines per prospective case.

Multi-party hearing notices

Automated notices to parties, counsel, and tribunal members before every sitting, with delivery logged.

Arbitrator panel coordination

Specialisation, caseload, availability, and disclosure records per panelist for defensible appointments.

Procedural deadline tracking

Statements, replies, and document-production dates as tasks on each case, visible to the registry.

A registry-grade record, without registry-grade procurement

Institutions handle confidential commercial disputes, so the tooling matters: HelloGrowthCRM is SOC 2 Type II certified (Soor LLC, 2025) with role-based access, so case records are visible only to the staff who should see them. Fee invoicing follow-ups, award-stage tracking, and post-award formalities run as workflows rather than institutional memory. Smaller centres and newly established ODR platforms can begin on the free plan and scale as the caseload grows — no year-long procurement cycle for software that the secretariat can configure in a week. Review the platform features and pricing structure.