Overview
Speech-to-text vendors turn call recordings into searchable text for coaching and compliance. Pick models tuned for your languages and noise environments.
What data is involved
- Transcripts and diarization segments linked to call activities.
- Confidence scores when exposed by the provider.
Step-by-step setup
Setup at a glance (3-5 bullets)
- Settings → Integrations → Speech-to-text.
- Add Deepgram or AssemblyAI API keys.
- Map languages, redaction rules, and storage of transcripts.
Sign in or sign up at HelloGrowthCRM. Open the login page, enter your credentials (or use Google), or choose Sign up if you need a new account. You must be signed in before you can open Settings and connect this integration.
Open login page(opens in a new tab)app.hellogrowthcrm.com/login
Open Settings. In the left sidebar, under Admin, click Settings (you will land on the Settings area; the URL is app.hellogrowthcrm.com/settings).
Open Settings(opens in a new tab)app.hellogrowthcrm.com/settings
Go to Integrations. On the Settings screen, use the middle settings menu. Under COMMUNICATION, click Integrations (star icon). Then find and configure this connector—the connector-specific steps below pick up from here.
Open Settings (Integrations)(opens in a new tab)app.hellogrowthcrm.com/settings
- Settings → Integrations → Speech-to-text.
- Add Deepgram or AssemblyAI API keys.
- Map languages, redaction rules, and storage of transcripts.
Best practices
- Redact PCI or sensitive numbers per policy.
- Retain transcripts only as long as compliance requires.
Best for & common use cases
Compliance, coaching, and fast recall of what was said on calls.
- Auto-summary of discovery calls attached to opportunities.
Expected outcomes
- Faster lead handoff between tools and CRM owners
- Cleaner activity history for follow-up and reporting
- Lower manual copy-paste errors in the pipeline
FAQ
Governance
Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.