Overview
Mews is a cloud-based hotel property management system used by independent and boutique hotels globally to manage reservations, check-in and check-out, billing and guest communication.
HelloGrowthCRM does not have a native Mews connector yet — it is on the hospitality list of planned integrations. That does not mean the two cannot work together today.
Mews has a published open API and webhook support, so a team can use Zapier, Make or n8n to sync reservation and guest events into HelloGrowthCRM's inbound webhook, or export Mews reports as CSV or Excel for bulk import.
What a Mews link would do
- A new reservation created in Mews creates a lead or contact with the room type and stay dates attached.
- A guest check-in event in Mews logs an activity entry and creates a task for a welcome message.
- A post-stay survey response recorded in Mews triggers a task to follow up on any negative feedback.
How to connect Mews today
Mews has a published open API and webhook support, so a team can use Zapier, Make or n8n to sync reservation and guest events into HelloGrowthCRM's inbound webhook, or export Mews reports as CSV or Excel for bulk import.
Best practices
- Start with the one Mews event your team acts on most, send only that into HelloGrowthCRM, and check a week of records before adding more.
- Pick one matching key for Mews records — usually work email or phone — so an event updates the existing lead instead of creating a duplicate.
- Name an owner for the Mews connection: whoever set up the webhook or Zap should also be the person who notices when it stops.
FAQ
Governance
Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.
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