Convert patient enquiries faster and reduce no-shows with automated appointment follow-up.
Hospitals, diagnostic centres, dental chains, and specialty clinics face high enquiry volumes from online health platforms and Google. CRM features help teams convert enquiries to appointments, reduce no-shows with WhatsApp reminders, and track patient acquisition cost by channel.
Patients who enquire about a procedure but don't book within 48 hours rarely convert without a nudge. Automated sequences send timely reminders via WhatsApp and SMS — reducing drop-off between enquiry and appointment.
Send appointment reminders, health camp invitations, and post-procedure follow-up messages to patient segments. WhatsApp reminders reduce no-shows by 30–50% in high-volume OPD settings.
Store each patient's enquiry history, procedure interest, insurance type, and city — with every WhatsApp and call interaction logged. Enables personalised outreach when new services become available.
Route enquiries by speciality (ortho, cardio, dental) or location to the right patient coordinator automatically — cutting first-response time from hours to minutes.
Track enquiry-to-appointment and appointment-to-procedure conversion by speciality, channel, and coordinator. Know which health platforms (Practo, Lybrate) produce revenue — not just leads.
Know when a patient opens your consultation quote email — so the coordinator calls while the patient is actively considering. Engagement-triggered follow-up converts 3–4x better than scheduled follow-up.