The campaign that arrived three weeks after the stocking decision
A head office plans a promotion for an input product and schedules it for the first week of a month, because that is when campaigns are usually sent. In one region the sowing window opened three weeks earlier, and dealers there had already committed their working capital to whatever was in front of them at the time.
The campaign was well written and well timed for exactly one of the four regions it went to. The others received a message about a decision they had already made. Nothing was wrong with the content, only with the assumption that a calendar month means the same thing everywhere.
