Overview
8x8 is listed in HelloGrowthCRM's sales engagement / dialer catalog as an planned or scaffolded integration. Creates a planned 8x8 integration page for HelloGrowthCRM so teams can discover Cloud telephony workflows in the public integrations directory. Typical setup starts with Open HelloGrowthCRM and go to Settings → Integrations → 8x8.
What data is involved
- 8x8 workflow data is organized under the Sales Engagement / Dialer category in HelloGrowthCRM's integrations directory.
- The page highlights the core 8x8 use case, setup path, and the CRM workflow context teams usually care about first.
- Before go-live, confirm which records, events, or credentials should move between HelloGrowthCRM and 8x8.
Step-by-step setup
Setup at a glance (3-5 bullets)
- Open HelloGrowthCRM and go to Settings → Integrations → 8x8.
- Review your implementation scope first, because this integration is currently marked as scaffolded for Cloud telephony.
- Add the required credentials, webhook details, or connection information for 8x8.
- Map the fields or workflow events you want HelloGrowthCRM to exchange with 8x8.
- Run a test connection and confirm data appears as expected before using it in production.
Sign in or sign up at HelloGrowthCRM. Open the login page, enter your credentials (or use Google), or choose Sign up if you need a new account. You must be signed in before you can open Settings and connect this integration.
Open login page(opens in a new tab)app.hellogrowthcrm.com/login
Open Settings. In the left sidebar, under Admin, click Settings (you will land on the Settings area; the URL is app.hellogrowthcrm.com/settings).
Open Settings(opens in a new tab)app.hellogrowthcrm.com/settings
Go to Integrations. On the Settings screen, use the middle settings menu. Under COMMUNICATION, click Integrations (star icon). Then find and configure this connector—the connector-specific steps below pick up from here.
Open Settings (Integrations)(opens in a new tab)app.hellogrowthcrm.com/settings
- Open HelloGrowthCRM and go to Settings → Integrations → 8x8.
- Review your implementation scope first, because this integration is currently marked as scaffolded for Cloud telephony.
- Add the required credentials, webhook details, or connection information for 8x8.
- Map the fields or workflow events you want HelloGrowthCRM to exchange with 8x8.
- Run a test connection and confirm data appears as expected before using it in production.
Best practices
- Start with one narrow 8x8 workflow before expanding the integration to more teams or records.
- Validate field mapping, ownership rules, and alerting so 8x8 activity lands on the right CRM records.
- Keep API keys, OAuth credentials, and webhook secrets for 8x8 in your normal production secret-management process.
Best for & common use cases
Teams researching 8x8 in the context of Cloud telephony use cases before implementation.
- Document 8x8 as part of your Cloud telephony stack evaluation.
- Create a discoverable SEO landing page for 8x8 while implementation is still planned or partial.
Expected outcomes
- Faster lead handoff between tools and CRM owners
- Cleaner activity history for follow-up and reporting
- Lower manual copy-paste errors in the pipeline
FAQ
Governance
Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.