Overview
Chatwoot is an open-source customer support and omnichannel messaging platform, founded in India, offering a shared inbox for live chat, WhatsApp, email and social messages that teams can self-host or use as a hosted service.
HelloGrowthCRM does not have a native ChatWoot connector yet — it is on the helpdesk / customer success list of planned integrations. That does not mean the two cannot work together today.
Chatwoot provides webhooks for conversation and message events, so a team can point those directly at a HelloGrowthCRM inbound webhook, or connect the two through Make or n8n for custom filtering by inbox or label.
What a ChatWoot link would do
- A new conversation opened in Chatwoot from an unknown contact creates a lead with the first message logged on the timeline.
- A Chatwoot conversation resolved by an agent updates the linked deal's activity timeline with the resolution summary.
- A Chatwoot conversation left unanswered past a set time creates a task for the assigned agent to respond.
How to connect ChatWoot today
Chatwoot provides webhooks for conversation and message events, so a team can point those directly at a HelloGrowthCRM inbound webhook, or connect the two through Make or n8n for custom filtering by inbox or label.
Best practices
- Start with the one ChatWoot event your team acts on most, send only that into HelloGrowthCRM, and check a week of records before adding more.
- Pick one matching key for ChatWoot records — usually work email or phone — so an event updates the existing lead instead of creating a duplicate.
- Name an owner for the ChatWoot connection: whoever set up the webhook or Zap should also be the person who notices when it stops.
FAQ
Governance
Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.
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