Overview
Tawk.to is a free live chat widget for websites, used by small businesses to talk with visitors in real time and log chat history from a shared agent dashboard.
HelloGrowthCRM does not have a native Tawkto connector yet — it is on the helpdesk / customer success list of planned integrations. That does not mean the two cannot work together today.
Tawk.to supports webhooks for new chats and messages, so a team can point those at a HelloGrowthCRM inbound webhook directly, or route them through Make or n8n for conditional lead creation.
What a Tawkto link would do
- A new Tawk.to chat from an unrecognised visitor creates a lead with the conversation transcript on the activity timeline.
- A Tawk.to chat tagged with a sales intent label creates a task for a rep to follow up.
- A visitor sharing contact details mid-chat in Tawk.to updates the matching lead's email or phone field.
How to connect Tawkto today
Tawk.to supports webhooks for new chats and messages, so a team can point those at a HelloGrowthCRM inbound webhook directly, or route them through Make or n8n for conditional lead creation.
Best practices
- Start with the one Tawkto event your team acts on most, send only that into HelloGrowthCRM, and check a week of records before adding more.
- Pick one matching key for Tawkto records — usually work email or phone — so an event updates the existing lead instead of creating a duplicate.
- Name an owner for the Tawkto connection: whoever set up the webhook or Zap should also be the person who notices when it stops.
FAQ
Governance
Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.
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